toast691 Posted April 10, 2015 Share Posted April 10, 2015 Hi all,I have had a few customers where their email address has been refused or classed as invalid. I ignored it at first but to many people have had problems.What I would like to do is make the email field a compulsory field but I dont want it to asses whether the email address is valid or not.Where would the code be for this and what would the recommended code change be? ThanksStami Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted April 10, 2015 Share Posted April 10, 2015 Hi Stami,How is it being shown as invalid. Do you get a red JavaScript error under the field or is it after the page reloads at the top?CubeCart has client side and server side validation.Also does the email address contain any "unusual" characters such as accents like "é"? Quote Link to comment Share on other sites More sharing options...
toast691 Posted April 10, 2015 Author Share Posted April 10, 2015 Hi Al,I'm not sure exactly what kind of error it is. Customers are usually vague as to how what the issue is but it always stemmed to it not accepting the email address. I have tried to get it to happen to me using the customers email address but no errors have occurred.This is an example email who couldn't order... [email protected] so it is not an unusual email address.The next customer who has problems I will try and find out exactly what happens. Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted April 10, 2015 Share Posted April 10, 2015 The demo store took that email address with no problem at all. Please let me know when you have an example email that fails. Quote Link to comment Share on other sites More sharing options...
toast691 Posted April 21, 2015 Author Share Posted April 21, 2015 (edited) Hi Al,I had two customers who had issues last night. Both using firefox on windows 7.One has said each time he entered his address and continued to "Secure Checkout" the page would reload and return to entering his address details but with all the fields blank and no error message. This happened around 6 times and he tried again later that night managing to put an order in but not everything stayed in the cart that he had ordered.Second customer last night - Items added to the basket correctly but when he would go to view basket all the products would be gone and needed to start a new order.I use firefox on windows 7 and dont have any issues. Our website is www.greenpatchseeds.com Edited April 21, 2015 by toast691 Extra text Quote Link to comment Share on other sites More sharing options...
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