sailing123 Posted April 20, 2015 Share Posted April 20, 2015 Hi all,and my wish list continues .... incomplete orders, ie pending orders for which payment has not come through for whatever reason and abandoned carts. Today, as there is no function for this in Cubecart, we send follow-up emails ourselves one by one. It is time consuming but we recover so many sales that we have to do it. I know that this function can be automated as it is offered by other carts. At the moment, we do it two ways. When it is a pending order, we have one email template for that and when we see a customer that fully registered but did not place any order, which we qualify as abandoned cart, we have a different email template too.Thank you.Sandrine Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted April 20, 2015 Share Posted April 20, 2015 I have work-arounds for both these scenarios, but it would be great to have this as stock emails. Even better would be the ability to CREATE emails within CC to suit ourselves. Quote Link to comment Share on other sites More sharing options...
sailing123 Posted April 21, 2015 Author Share Posted April 21, 2015 Hi Dirty ButtterWhat's your work arounds methods ? Is it an automated function ?ThanksSandrine Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted April 21, 2015 Share Posted April 21, 2015 I'm sorry, but I have a hard time telling other people what I do sometimes. I fear this is one of those times. SorryOn the Order Summary page I added an email link with the store name written out next to it. I can click on the email link already populated with the customer's email. I use Outlook, so I made a "signature" that has a template already there to try to offer the person a chance to pay. All I have to do is fill in the person's name and click Send.I took the Fraudulent email template, changed the name to Unpaid Order and reworked the emails. If a Pending Order stays that way for several days I change the status to Unpaid Order. That triggers the email that gives them a chance to reply if they do want the item. I usually invoice them via PP in that situation, since they must have had some issue checking out on our store.Now that we can login as the customer, I've been considering sending them the link to their Order History page where they could complete the payment. I haven't figured out how to create the email with the Smarty tags it would take to do that, though. Quote Link to comment Share on other sites More sharing options...
sailing123 Posted April 22, 2015 Author Share Posted April 22, 2015 Hi there,No worries, this is almost exactly the way I do it with Cubecat V4 ;-) but it would be great if Cubecart could make it automated like other carts do. That would save so much time for us all users :-)S. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted April 22, 2015 Share Posted April 22, 2015 I looked at the Order History page, and there's nothing unique about the url. So I reworded my email to give a link to the Order History page. But I still offer to invoice via PP. Quote Link to comment Share on other sites More sharing options...
Noodleman Posted April 27, 2015 Share Posted April 27, 2015 I really like this idea, I will see if I can come up with a module to do this.I am a bit swamped at the moment with other modules, so can't say how quickly I can release this. Quote Link to comment Share on other sites More sharing options...
Angrek Posted September 18, 2015 Share Posted September 18, 2015 Any update on this ? I'm interested as well.angrek Quote Link to comment Share on other sites More sharing options...
Noodleman Posted September 19, 2015 Share Posted September 19, 2015 I still have this in my queue, I've been very busy with customer projects recently which has meant less module development time. I hope to get it done in the next few weeks. Quote Link to comment Share on other sites More sharing options...
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