vidmarc Posted June 4, 2015 Share Posted June 4, 2015 When you hit the button to actually take that final step to go and pay, you get shot right back to the start of the check out process and asked to put your address in again.I have had it happen to me myself in testing... and I think it's quite likely a problem of people trying to guest checkout, so that route needs to be assessed in testing as well as replicating those with an account.All I know is this problem has been reported to us multiple times, I mean over and over again, we keep hearing the same complaint, from different people using different systems...I do ask customers all the time about their systems etc and it is incredibly difficult to get coherent and accurate feedback from people. Quote Link to comment Share on other sites More sharing options...
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