Jump to content

[Resolved] CC6 no email going out


Angrek

Recommended Posts

Hello,  just setup a new CC6 cart but have problems configuring the email part.

This is the result from TEST (after save) :

SMTP -> FROM SERVER:220 srv.webcreating-dns17.be ESMTP Exim 4.72 Mon, 10 Aug 2015 21:48:57 +0200
CLIENT -> SMTP: EHLO www.orchidjacky.be
SMTP -> FROM SERVER:250-srv.webcreating-dns17.be Hello www.orchidjacky.be [46.18.32.207]250-SIZE 20971520250-PIPELINING250-AUTH PLAIN LOGIN250-STARTTLS250 HELP
CLIENT -> SMTP: MAIL FROM:<[email protected]>
SMTP -> FROM SERVER:250 OK
CLIENT -> SMTP: RCPT TO:<[email protected]>
SMTP -> FROM SERVER:250 Accepted
CLIENT -> SMTP: DATA
SMTP -> FROM SERVER:354 Enter message, ending with "." on a line by itself
CLIENT -> SMTP: Date: Mon, 10 Aug 2015 21:48:57 +0200
CLIENT -> SMTP: Return-Path: <[email protected]>
CLIENT -> SMTP: To: [email protected]
CLIENT -> SMTP: From: Orchid jacky <[email protected]>
CLIENT -> SMTP: Subject: Testing CubeCart
CLIENT -> SMTP: Message-ID: <[email protected]>
CLIENT -> SMTP: X-Priority: 3
CLIENT -> SMTP: X-Mailer: PHPMailer 5.2.7 (https://github.com/PHPMailer/PHPMailer/)
CLIENT -> SMTP: MIME-Version: 1.0
CLIENT -> SMTP: Content-Type: multipart/alternative;
CLIENT -> SMTP: boundary="b1_a7b8d7aeac5880cd3a0bc3fb9860003e"
CLIENT -> SMTP: Content-Transfer-Encoding: 8bit
CLIENT -> SMTP: 
CLIENT -> SMTP: --b1_a7b8d7aeac5880cd3a0bc3fb9860003e
CLIENT -> SMTP: Content-Type: text/plain; charset=UTF-8
CLIENT -> SMTP: Content-Transfer-Encoding: 8bit
CLIENT -> SMTP: 
CLIENT -> SMTP: Testing from CubeCart v6.0.6 at https://www.orchidjacky.be/webshop_v6
CLIENT -> SMTP: 
CLIENT -> SMTP: 
CLIENT -> SMTP: --b1_a7b8d7aeac5880cd3a0bc3fb9860003e
CLIENT -> SMTP: Content-Type: text/html; charset=UTF-8
CLIENT -> SMTP: Content-Transfer-Encoding: 8bit
CLIENT -> SMTP: 
CLIENT -> SMTP: Testing from CubeCart v6.0.6 at https://www.orchidjacky.be/webshop_v6
CLIENT -> SMTP: 
CLIENT -> SMTP: 
CLIENT -> SMTP: 
CLIENT -> SMTP: --b1_a7b8d7aeac5880cd3a0bc3fb9860003e--
CLIENT -> SMTP: 
CLIENT -> SMTP: .
SMTP -> FROM SERVER:250 OK id=1ZOt45-0003TY-Ji
CLIENT -> SMTP: QUIT
SMTP -> FROM SERVER:221 srv.webcreating-dns17.be closing connection

I assume everything works fine but no email is sent from the cart, no newsletters, no retrieve password, not even from the contact form.

Any help/assistance will be highly appreciated.

Thanks

Angrek

 

 

 

Link to comment
Share on other sites

The SMTP server is answering and communicating. The SMTP server accepted your message. So, the message did get sent by CubeCart and did get received by the SMTP server.

What I don't see is any kind of username and password in the conversation. But you may have intentionally removed that from the test output above. The fact that the SMTP server continued with the conversation tells me you do have permission to use this server.

What happens between the SMTP server and your email program is outside of CubeCart's control.

I have seen some hosting accounts have special folders, viewable only from FTP, that holds NDR emails being sent back to the sender when that email gets bounced for some reason. If your hosting control panel has an email reader, you may want to use it to see if you can read any emails that otherwise would not be sent to <[email protected]>.

Link to comment
Share on other sites

You should speak to your hosting company who will be able to trace exactly what happened with that and any other email being sent - tell them what email address it is being sent from and to and what approximate time.  As Brian has said, this is not a CubeCart issue

Ian

Both right, this was a server issue.  Hosting Company fixed it.  Thanks.  Angrek

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...