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USPS plugin not working with international customers


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Recently, we had a customer from Canada try to place an order on our website, but received a USPS error with no way to complete the checkout using a different shipping method. I have attached a .txt document of the error. We weren't having any issues with Canadian customers placing orders in the past, so this seems to have just suddenly started happening. Any help in resolving this issue would be greatly appreciated.

USPS Error.txt

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Please determine if you are using the latest version of the USPS shipping module.

USPS now requires an origin (and maybe a destination) postal code for Canada in the rate request. I hope the latest version of this module has made that change to the request code.

You might also want to read this:


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I checked prior to posting to see if there was an update, but when I clicked on the section on the USPS website to see current updates to the API, it only showed updates taking place on 10/6/15 and 10/11/15. However, after looking over the link you gave me, I think there are some other updates I missed. The last update I installed was when the Rate V4 update came out.

I went to the USPS web tools website and registered to receive the latest API. I received an email confirmation with my ID and password and some links with instructions, but I can't seem to find where to get the API code or files to implement. Am I missing or overlooking something?

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