Jump to content

[Resolved] Delivery Notes/ Additional Comments not in admin or customer order emails


Kendi

Recommended Posts

Have recently updated from CC 3 to 5 - Found the "Delivery Notes or Additional Comments" from check-out are not being included in the admin and customer order emails like before (in V3) - we desperately need this.  Maybe I missed an admin setting?
They are showing in the Order Summery in the web site admin.

 

Link to comment
Share on other sites

So sounds like a crucial element was overlooked somewhere after v3 - unfortunate, especially since we paid for CC Lic - :wacko:
Well, we're not programers, which is why we use (bought) a cart web site system, but we could hack a fix if we had the wheres and whats  <_<

Link to comment
Share on other sites

I understand that when this information - when specifically having asked your customer to provide critical details regarding the order - is not plainly made available to you in the output you expect, it is disconcerting.

In your store's admin, Email Templates, click on the flag that represents the language your store primary displays for the Email Type of Admin: Order Received.

On the page that next is displayed, click the HTML Content tab. You will see the main body of the email contents sent to the admin. Scroll to the bottom of the email contents and click the mouse cursor under the table.

Type: {$DATA.customer_contents} {$DATA.customer_comments}

Then click the Plan Text Content tab and add the same on a new line at the bottom of the text contents.

Then scroll the browser window to the bottom of the page and click Save.

Please do not hesitate to mention if you need more detailed instructions.

Link to comment
Share on other sites

bsmither -
I think you meant  {$DATA.customer_comments} - worked like a charm!  :w00t:
I also added the code to the customer confirmation (Cart: Order Confirmed) templates; 
To wit I added " Customer Comments: {$DATA.customer_comments} "

That also answers a few other questions I was having too :rolleyes:

Spectacular - Thank you very much!

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...