[Resolved] Fedex plugin causing a blank page

[Leo Clark]

Hi there,

I read a couple of posts about similar issues, but still, I can't get it to work.

From the error_log:

[06-Jan-2016 21:48:18] PHP Fatal error:  FedEx Error: No shipping quotes could be obtained for 33173-3512, US in /home1/bribeiro/public_html/lumi/store/modules/shipping/FedEx/shipping.class.php on line 217

Line 217:

trigger_error('FedEx Error: No shipping quotes could be obtained for '.$this->_basket['delivery_address']['postcode'].', '.$this->_basket['delivery_address']['country_iso'], E_USER_ERROR);

I am in touch with Fedex here in Brazil and my account is good to go.

I tried a couple of ZIP codes from Colorado and Florida but no change so far.

I am shipping from Brazil and I have enabled only International options from the Fedex settings page.

Thanks!

 

[bsmither]

According to the FedEx Developer's docs, I will say that the Postal Format for US, being NNNNN, suggests the +4 is not allowed - although not specifically mentioned as being not allowed.

If this is the problem, we can make a small edit to the FedEx module to test.

In shipping.class.php, near line 145:

if (in_array($this->_basket['delivery_address']['country_iso'], array('US','CA'))) {
	$delivery_state = $this->_basket['delivery_address']['state_abbrev'];
	if(strlen($delivery_state)>2) {
		$delivery_state = getStateFormat($delivery_state, 'name', 'abbrev');
	}
}

Add after:
if (in_array($this->_basket['delivery_address']['country_iso'], array('US'))) {
	$delivery_postcode = substr($this->_basket['delivery_address']['postcode'],0,5);
}

A few lines after, find:

'PostalCode' => $this->_basket['delivery_address']['postcode'],

Change to:

'PostalCode' => $delivery_postcode,

However, if this is not the problem we will need to add code that will log the actual response from FedEx.

[Leo Clark]

Thanks @bsmither !

I had the same error with a 5 digit zip code:

[05-Jan-2016 23:11:40] PHP Fatal error:  FedEx Error: No shipping quotes could be obtained for 81612, US in /home1/bribeiro/public_html/lumi/store/modules/shipping/FedEx/shipping.class.php on line 217

 

[bsmither]

We will need to add some diagnostic code to learn the real response from FedEx.

Please send me a PM with your email address.

[Leo Clark]

Thanks @bsmither. Done.

[Leo Clark]

Thanks to @bsmither it is solved.

It ended up being just the country code "BR" instead of "Brazil" on the Fedex plugin settings.