LaughingHorse Posted June 20, 2016 Share Posted June 20, 2016 This was the first time we got an order form the US Virgin Islands on Cube Cart. There is a selection for Country "Virgin Islands U.S." Which our customer selected when setting up their account and attempting to place their order. They got an error, and the system message said to contact us. So the customer called. After checking the error log I found the USPS website was giving an error, looking up the US Virgin Islands as a Foreign Country (which technically it is). So I did a bit more research and found the USPS Does NOT consider the US Virgin Islands as a Country. So I had to go in and change the customer's information to Country: USA and State: VI The order was then accepted error free. There is a question though. How do I remove Virgin Islands U.S. as an option for a customer to select when opening a new account, or placing an order without an account, so this does not happen again in the future? Thank You! Quote Link to comment Share on other sites More sharing options...
bsmither Posted June 20, 2016 Share Posted June 20, 2016 In admin, Countries/Zones, Countries tab, choose page 12. There you will see Virgin Islands, U.s. You may either uncheck its status, or delete it. Quote Link to comment Share on other sites More sharing options...
LaughingHorse Posted June 20, 2016 Author Share Posted June 20, 2016 Thank You! It's weird that this would be happening. But the USPS is weird. Quote Link to comment Share on other sites More sharing options...
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