store url in email template linking to 404 page error

[foz1234]

Hi,

I've just noticed in my email template the store url {$DATA.storeURL} seems to be linking to 404 - page not found

url is https://domain:8446/shop/%7B$DATA.storeURL%7D 

the ssl, domain and port are correct the folder shop is correct but unsure why its opening to %7B$DATA.storeURL%7D and giving 404 error?

thanks in advance for any help and your time

 

 

[bsmither]

The %7B is a left brace and %7D is a right brace. The braces are used by the template rendering engine (Smarty) to indicate these are placeholders that will eventually hold that actual data -- the store URL, in this case.

Please examine the email template where this placeholder is located. If you have manually entered the store's web address, you may have inadvertently failed to delete the expression {$DATA.storeURL}.

On the other hand, there is the question of why Smarty is not seeing the placeholder. When the phrase that has this placeholder is sent through a "make web address safe" converter, the braces get changed to their URL-safe equivalents.