IPN keeps retrying after site migration?

[Richard1967]

Hello All

Have an issue with IPN after V6 site was migrated to new server (HTTP response code 500)

Fails to change pending order to processing and customers keeps receiving thank you for payment emails

IPN message

mc_gross=6.99&invoice=160806-061750-2673&protection_eligibility=Eligible&address_status=confirmed&payer_id=XXXX&address_street=XXXXX&payment_date=23:19:01 Aug 05, 2016 PDT&payment_status=Completed&charset=windows-1252&address_zip=LE9 4LL&first_name=XXXX,&mc_fee=0.40&address_country_code=GB&address_name=XXX,XXX&notify_version=3.8&custom=&payer_status=unverified&business=XXXX&address_country=United Kingdom&address_city=XXX&quantity=1&verify_sign=XXXXX&payer_email=XXXX&txn_id=XXX&payment_type=instant&last_name=XXXX&address_state=Leicestershire&receiver_email=XXXX&payment_fee=&receiver_id=XXXX&txn_type=web_accept&item_name=Order 160806-061750-2673&mc_currency=GBP&item_number=160806-061750-2673&residence_country=GB&receipt_id=0141-2447-2507-9655&transaction_subject=&payment_gross=&ipn_track_id=e3246bd7f0ad3

Any help would be appreciated

Richard

 

Edited August 6, 2016 by Dirty Butter
removed sensitive data

[Al Brookbanks]

Hi Richard, there's a lot of sensitive information in your post (email, name, address etc). I'd suggest editing it.

I can have a look at your internal support ticket on Monday. A server 500 error should have a meaningful error message logged somewhere in the server. It's crucial we find out what this error message is to be able to understand what's causing the problem.

[bsmither]

We invite you to follow these instructions and report back.