[Resolved] CubeCart - PayPal communication

[BradScott]

Hey All,

Just wondering if there is an easy way to stop an order status being set to cancelled/declined if  PayPal claim is raised?

 

Currently if a customer decides to use PayPal as a communication method the order gets set to cancelled and instead of getting a chance to communicate a customer they get an order cancelled email and it looks like we have cancelled the order instead of communicating with them.   

 

I'm just using the Standard PayPal Gateway V1.04

[Noodleman]

is this for the standard paypal module, or one of the other variations?

[BradScott]

Sorry just the standard module

[Noodleman]

in the paypal module, edit the "gateway.class.php" file.

FIND:

						case 'Canceled_Reversal':
							$transData['notes'][]	= "This means a reversal has been canceled; for example, you, the merchant, won a dispute with the customer and the funds for the transaction that was reversed have been returned to you.";
							$order->paymentStatus(Order::PAYMENT_CANCEL, $cart_order_id);
							$order->orderStatus(Order::ORDER_CANCELLED, $cart_order_id);
							break;

 

And simply remove it. that should do what you need.

if you want to prevent ALL conditions that can set it to cancelled, also remove:

						case 'Denied':
							$transData['notes'][]	= "You, the merchant, denied the payment. This will only happen if the payment was previously pending due to one of the following pending reasons.";
							$order->paymentStatus(Order::PAYMENT_DECLINE, $cart_order_id);
							$order->orderStatus(Order::ORDER_CANCELLED, $cart_order_id);
							break;

 

AND

							if((string)$_POST['mc_gross']==(string)'-'.$order_summary['total']) { // Change status to refunded if it is a full refund
								$order->paymentStatus(Order::PAYMENT_CANCEL, $cart_order_id);
								$order->orderStatus(Order::ORDER_CANCELLED, $cart_order_id);
							}
							break;

 

AND

						case 'Reversed':
							$transData['notes'][]	= "This means that a payment was reversed due to a chargeback or other type of reversal. The funds have been debited from your account balance and returned to the customer. The reason for the reversal is given by the reason_code variable.";
							$order->paymentStatus(Order::PAYMENT_CANCEL, $cart_order_id);
							$order->orderStatus(Order::ORDER_CANCELLED, $cart_order_id);
							break;

 

[BradScott]

Thanks heaps