question Formatting of Public Note Content field in email template

[Daamon]

Hi,

We regularly add custom notes to the "Public Note Content" field in the Order Notes. We've inserted the code {$DATA.note_to_customer} into the HTML of the Completed Order email template, but the new lines in the "Public Note Content" field aren't being respected when the email is sent.
Example:

- "Public Note Content" field:

Text line 1

Text line 2 on a new line with a blank line between

- Email: Text line 1 Text line 2 on a new line with a blank line between

How can we get new lines to appear in the email? Thanks.

[Noodleman]

that should be working, but make sure the note is on the order BEFORE you set the status to completed. I've a theory it wont send it if you do it all at the same time.

I would use:

 {if isset($DATA.note_to_customer) && !empty($DATA.note_to_customer)}
<YOUR STUFF GOES HERE>
{$DATA.note_to_customer}

{/if}

 

[Daamon]

Thanks, it was a timing thing. And the code is useful too. Much appreciated!

Cheers!

[bsmither]

I don't know about a timing thing. If it worked, great.

But realize that when rendering an HTML page, the rules say to collapse all contiguous white space to a single space. Thus, spaces, tabs, and new lines (CRLF) when found together, get displayed as a single space.

HTML respects only the <br> tag to start a new line. A browser will add some line spacing to break apart paragraphs using the <p> tag. (And there is the <div> tag to make blocks of content.)

The template rendering engine can use a modifier on the variable's content. Try: {$DATA.note_to_customer|nl2br}

This has the rendering engine insert an HTML <br> tag before the actual new line character. Of course, the plain text version of the email will respect all white space characters.

[Noodleman]

it's possible there is a bug / enhancement here, if I get chance today I will check into it.

The note should be saved, then the process which sends the mail read that note to include in the mail. I don't think that's happening at the moment.