EM2 Posted January 30, 2017 Share Posted January 30, 2017 from v6.0.12, or to do a backup prior to attempting to backup. We get the following message: "Error: PCLZIP_ERR_MISSING_FILE(-4):File 'includes/extras/sess_27009eccc522f56bd3268bd2c4d474bd' does not exist" What do we do? Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted January 30, 2017 Share Posted January 30, 2017 Per this discussion, please try a backup without compression. Quote Link to comment Share on other sites More sharing options...
EM2 Posted January 30, 2017 Author Share Posted January 30, 2017 Download without compression worked. Thank you. Still cannot upgrade from the menu. "Failed to download latest version. Please attempt manual upgrade." Quote Link to comment Share on other sites More sharing options...
bsmither Posted January 30, 2017 Share Posted January 30, 2017 Your hosting environment is not allowing PHP to store 'session' files in a typical server folder designated to hold these files. So, CubeCart decided to save these session files to /includes/extras/. Apparently, one particular file was "garbage collected" between the time the folder was enumerated and the time the ZIP library was called to collect everything up into the ZIP package. For the next part, since the time of CC6012, there have been a few changes to how the CubeCart repositories expect to be asked about determining versions and requesting download packages. The end result is that one must manually download the package, unzip it (be cautious about using WinZip), and FTP everything to your site, allowing FTP to overwrite all currently existing files. Then have your browser make a request to: /setup/index.php Quote Link to comment Share on other sites More sharing options...
EM2 Posted January 30, 2017 Author Share Posted January 30, 2017 " and FTP everything to your site, allowing FTP to overwrite all currently existing files" How does that affect our store? Pages, photographs, data, ect.? Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted January 31, 2017 Share Posted January 31, 2017 Do you have edited files or is your install stock? Data and photographs are not affected by an upgrade. Any edits you have made in the past to the stock CC will be overwritten and would have to be replaced. I use a file compare software to make sure I keep all my edits. So if your files were stock 6.0.12 the upgrade should not mess up anything. Quote Link to comment Share on other sites More sharing options...
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