rnrewebsite Posted February 1, 2017 Share Posted February 1, 2017 Version v6.0.12 Hello everyone Had a order go threw where the calculation dropped one of the products in the order which calculated the cost of the invoice (see in image amount wrong) so I check the inventory button and it was wrong there also, at the bottom of the inventory list next to the Total is a refresh button, so I clicked it to see what would happen and it corrected the amount and it now reads right, but in the meant time this customer was able to check out, and pay the wrong amount. Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 2, 2017 Share Posted February 2, 2017 With regards to the hoodie, please let us know if: * there was only one of that (in that size) * your store is set to reduce inventory on Order Pending * whether this item appeared on your admin Order Notification email Quote Link to comment Share on other sites More sharing options...
rnrewebsite Posted February 2, 2017 Author Share Posted February 2, 2017 1 hour ago, bsmither said: With regards to the hoodie, please let us know if: * there was only one of that (in that size) * your store is set to reduce inventory on Order Pending * whether this item appeared on your admin Order Notification email Not sure (* whether this item appeared on your admin Order Notification email) I'll have to check tomorrow with the guys. Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 2, 2017 Share Posted February 2, 2017 I see that you have two in stock *now*. Quote Link to comment Share on other sites More sharing options...
rnrewebsite Posted February 2, 2017 Author Share Posted February 2, 2017 4 minutes ago, bsmither said: I see that you have two in stock *now*. there was 3 Quote Link to comment Share on other sites More sharing options...
keat Posted February 2, 2017 Share Posted February 2, 2017 I'm betting that the customer clicked the secure checkout button, then went back and changed his order. This happens to us quite frequently and is a PITA Quote Link to comment Share on other sites More sharing options...
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