harrisorganic Posted April 6, 2017 Share Posted April 6, 2017 Hi Brian, My host graded and changed servers overnight. Moving the files and the databases. All is working now except the admin page. All I get is a blank white page. I have read about this before and run the file ini-custom.inc.php. I think I am running 6.1.3, two editions behind the current version. The error log gives the first 4 lines of 37 as [06-Apr-2017 10:04:25 UTC] PHP Warning: PHP Startup: imagick: Unable to initialize module Module compiled with module API=20131226 PHP compiled with module API=20151012 These options need to match etc see attached I will put this to the host and see what they have to say, meanwhile any suggestions please. regards Duncan error_log Quote Link to comment Share on other sites More sharing options...
harrisorganic Posted April 6, 2017 Author Share Posted April 6, 2017 The techs at hostmonster say, " I do not think that error has come because of API number being different and this is a shared server error which shows server errors in error log which is not related to your server", when shown "module API=20131226 PHP compiled with module API=20151012" Quote Link to comment Share on other sites More sharing options...
harrisorganic Posted April 6, 2017 Author Share Posted April 6, 2017 Good evening forum, woooww I can not believe it, Brian is on holiday. Good on him. I hope he has a fantastic time. Meanwhile can anyone advise me what to do to access to my admin pages? Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted April 6, 2017 Share Posted April 6, 2017 I've depended on Bsmither on the forum as long as I can remember. I hope he's enjoying his well deserved time away from us. I was hoping @havenswift-hosting or some other knowledgeable help would be along. I don't even understand your host's reply, let alone how to fix your issue. 1 Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted April 7, 2017 Share Posted April 7, 2017 I don't understand the reply from hostmonster support either probably because it doesn't make any sense at all !! The saying "pay peanuts....." comes to mind. The problem you are having is a server hosting issue with php extensions following a change in the php version - only your host can sort it Ian Quote Link to comment Share on other sites More sharing options...
harrisorganic Posted April 7, 2017 Author Share Posted April 7, 2017 Thanks to all that replied. I got onto Al Brrokbanks at Cubecart, who sorted it for me. The answer was mainly due to some missing files in the admin folder, which were not transferred by the host. Yes, I agree with Ian, hosting support can be "hit and miss" with a lack of guidance by operators who sometimes know less than you. Quote Link to comment Share on other sites More sharing options...
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