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Cart calculated wrong total


Brian Verboom
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I had to go in and edit an order for a customer, the edit changed an option of a product, no pricing changes...but the total for the order changed, by $0.38. It is actually calculated correctly now, before the edit, and what the customer saw an paid was incorrect, short by $0.38. How can this be? Is there some kind of rounding option that got turned on/off?

 

Images temporarily removed. All number entries except total were identical in the before edit and after edit images.

 

 

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Your customer would probably appreciate it if you scrubbed any personally identifying information from that image.

While it's too late to stop the information from ever having been posted, it's not too late to mitigate its exposure by editing your post and removing the image until such time as you can edit it and repost it.

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  • 2 weeks later...

Do any of your product options have price adjustments? Are any set to absolute price? The admin JavaScript does not handle absolute option prices well, but if you don't have any of those, it should have worked fine.

If you could post a screenshot of your product's options tab, that would be helpful.

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