MarlineSim Posted April 28, 2017 Share Posted April 28, 2017 My customers are getting a 500 error, when trying to view my website from their mobile or tablet. I had to make a pic, to show them how to be able to view my websites. Is there a fix for this issue? I see there is a mobile app for ver. 5, but I'm running ver. 6. Quote Link to comment Share on other sites More sharing options...
bsmither Posted April 28, 2017 Share Posted April 28, 2017 We would ask that you create the error_log. Quote Link to comment Share on other sites More sharing options...
MarlineSim Posted April 28, 2017 Author Share Posted April 28, 2017 bsmither, How do I create an error log? Thanks Quote Link to comment Share on other sites More sharing options...
bsmither Posted April 28, 2017 Share Posted April 28, 2017 Please see this page: https://forums.cubecart.com/topic/51550-how-to-create-the-error-log/ Quote Link to comment Share on other sites More sharing options...
MarlineSim Posted April 28, 2017 Author Share Posted April 28, 2017 Ok bsmither! I think I did it right. Now what do I do? Thanks!! Quote Link to comment Share on other sites More sharing options...
bsmither Posted April 28, 2017 Share Posted April 28, 2017 Visit a page using a mobile device (or ask a friend). When you get the 500 error, download the file 'error_log' and examine its contents. Reply here with the error messages. Quote Link to comment Share on other sites More sharing options...
MarlineSim Posted April 28, 2017 Author Share Posted April 28, 2017 Where do I find the error message. Under Cubecart or on my server? Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted April 28, 2017 Share Posted April 28, 2017 The error log will be at the root of your store. That's the level that has the includes folder in it. View it either by FTP or cPanel FileManager. Quote Link to comment Share on other sites More sharing options...
MarlineSim Posted April 28, 2017 Author Share Posted April 28, 2017 For some reason I can not find the error log! Quote Link to comment Share on other sites More sharing options...
bsmither Posted April 28, 2017 Share Posted April 28, 2017 If the file 'error_log' is not present, then that means the web server (this is what starts CubeCart running) has found a problem outside of what CubeCart could cause. You may need to get your hosting provider to assist. Quote Link to comment Share on other sites More sharing options...
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