scythe000 Posted May 24, 2017 Share Posted May 24, 2017 (edited) When I try to run a file backup, db backup, or upgrade I get this error: This page isn’t working mysite.com is currently unable to handle this request. HTTP ERROR 500 This site had recently been moved to a new host, but all other functions seem to work ok. Edited May 25, 2017 by scythe000 Quote Link to comment Share on other sites More sharing options...
bsmither Posted May 24, 2017 Share Posted May 24, 2017 This is probably the standard error page your hosting provider gives when the web server is told by PHP that a PHP script has crashed. When moving to a new environment, several components may be missing. Specifically, in this case, the likely culprit is that the hosting environment requires the Zip Library be enabled for PHP. Please contact your hosting provider to have them enable it, or to get instructions on how you can enable it via the hosting control panel, PHP components. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted May 24, 2017 Share Posted May 24, 2017 Are you upgrading from 6.0.8 to 6.1.8? Manually or from within Admin? Can you do a database backup from within your hosting cPanel and backup your files via FTP? If so, do your CC upgrade manually. There are upgrade issues that have been resolved in 6.1.8, so maybe that would work. @havenswift-hosting will be able to suggest help from a hosting viewpoint. I didn't see that Bsmither was commenting while I was writing. His comments are always better than mine! Quote Link to comment Share on other sites More sharing options...
scythe000 Posted May 24, 2017 Author Share Posted May 24, 2017 8 minutes ago, bsmither said: This is probably the standard error page your hosting provider gives when the web server is told by PHP that a PHP script has crashed. When moving to a new environment, several components may be missing. Specifically, in this case, the likely culprit is that the hosting environment requires the Zip Library be enabled for PHP. Please contact your hosting provider to have them enable it, or to get instructions on how you can enable it via the hosting control panel, PHP components. It's on a godaddy linux server wit hcPanel. I went and installed Archive_Zip (0.1.2) Zip file archiving management class, but it seems to not have helped. Do i need to restart PHP? The weird thing is, i think it was working before, because i believe i ran backups right after moving it. Quote Link to comment Share on other sites More sharing options...
scythe000 Posted May 25, 2017 Author Share Posted May 25, 2017 Any thoughts? Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted May 25, 2017 Share Posted May 25, 2017 I'm out of my league with this one. Did you try restarting PHP? Did you try manually installing 6.1.8? Quote Link to comment Share on other sites More sharing options...
scythe000 Posted May 25, 2017 Author Share Posted May 25, 2017 I'll try a manual install next. Restarting PHP didn't seem to help. Quote Link to comment Share on other sites More sharing options...
scythe000 Posted May 25, 2017 Author Share Posted May 25, 2017 ok, got it sorted out. Doing a manual install, setup mentioned that Zip was still missing. I found it in another section of cPanel and enabled it, and all seems well again. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted May 25, 2017 Share Posted May 25, 2017 Great!! Please edit your original post to show this has been Resolved. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.