difonzo Posted June 4, 2017 Share Posted June 4, 2017 I tried to upgrade months ago, and it went wrong. I can't log in, and my includesextra/key.php doesn't seem to exist anymore. I get the error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0) Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted June 4, 2017 Share Posted June 4, 2017 @difonzo Is the front end of your store functional? Do you have access to your database and directories with cPanel or something similar? If so, please look in includes/global.inc.php and see what the admin_XXX.php file and the admin_XXX folder are named. Do NOT share the actual XXX part on the forum. Try to login to your store url/admin_XXX.php Have you created the error_log? Quote Link to comment Share on other sites More sharing options...
difonzo Posted June 4, 2017 Author Share Posted June 4, 2017 Thanks for the quick response! I can see exactly what the admin folder is named, as well as adminfile. I can't log in to the admin site - that's where I get the communication error box stating Software License Error #12 Communication Error. Status: includes/extra folder exists and is writable. includes/extra/key.php doesn't exist!Note: The key.php file can be deleted at anytime and the store will attempt to regenerate it. Your software license key is held in the includes/global.inc.php file. Solution: There has been a connectivity issue attempting to license your store. Please contact your hosting company to make sure either 'cURL' or 'fsockopen' is enabled on the server or if your site is behind a proxy server. If it is behind a proxy server you will need to edit the admin.php file with the proxy address and port provided by your hosting company. If this issue remains please contact CubeCart technical support with FTP access to your store so that our staff can investigate this further. If you see an error message below please speecify this also in order to help us resolve this quickly for you. php_network_getaddresses: getaddrinfo failed: Name or service not known (0) : when I try to p[en the store, I get: Deprecated: mysql_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /hermes/walnaweb01a/b2814/pow.nukefizz/htdocs/store/classes/db/db.php on line 42 Warning: Invalid argument supplied for foreach() in /hermes/walnaweb01a/b2814/pow.nukefizz/htdocs/store/includes/functions.inc.php on line 1094 Warning: include(language//config.php): failed to open stream: No such file or directory in /hermes/walnaweb01a/b2814/pow.nukefizz/htdocs/store/includes/global/index.inc.php on line 51 Warning: include(language//config.php): failed to open stream: No such file or directory in /hermes/walnaweb01a/b2814/pow.nukefizz/htdocs/store/includes/global/index.inc.php on line 51 Warning: include(): Failed opening 'language//config.php' for inclusion (include_path='.:/usr/local/lib/php-5.5.22-amd64/lib/php') in /hermes/walnaweb01a/b2814/pow.nukefizz/htdocs/store/includes/global/index.inc.php on line 51 Strict Standards: Only variables should be passed by reference in /hermes/walnaweb01a/b2814/pow.nukefizz/htdocs/store/includes/boxes/categories.inc.php on line 48 Warning: require(language//home.inc.php): failed to open stream: No such file or directory in /hermes/walnaweb01a/b2814/pow.nukefizz/htdocs/store/includes/content/index.inc.php on line 44 Warning: require(language//home.inc.php): failed to open stream: No such file or directory in /hermes/walnaweb01a/b2814/pow.nukefizz/htdocs/store/includes/content/index.inc.php on line 44 Fatal error: require(): Failed opening required 'language//home.inc.php' (include_path='.:/usr/local/lib/php-5.5.22-amd64/lib/php') in /hermes/walnaweb01a/b2814/pow.nukefizz/htdocs/store/includes/content/index.inc.php on line 44 I followed your instructions for the error log, and I get no white page, and the log has no errors Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted June 5, 2017 Share Posted June 5, 2017 There is no license any more, as Cubecart is open source. But it sounds like the call to the old license site is still active in your code. What version did you try to upgrade from? Quote Link to comment Share on other sites More sharing options...
difonzo Posted June 5, 2017 Author Share Posted June 5, 2017 it was old, maybe 4.x Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted June 5, 2017 Share Posted June 5, 2017 This is way out of my league. And no one else appears to be on here who could provide help. Maybe it would be best to get CubeCart to fix your install? You can drop the support plan at any time. Quote Link to comment Share on other sites More sharing options...
difonzo Posted June 5, 2017 Author Share Posted June 5, 2017 Thanks for your help! I guess I need to do that. Cheers Quote Link to comment Share on other sites More sharing options...
difonzo Posted June 5, 2017 Author Share Posted June 5, 2017 One last try if you have the patience... OK, after a bit of "work" I now get this on the main site: Warning: Invalid argument supplied for foreach() in /hermes/walnaweb01a/b2814/pow.nukefizz/htdocs/store/includes/functions.inc.php on line 1094 Warning: include(language//config.php): failed to open stream: No such file or directory in /hermes/walnaweb01a/b2814/pow.nukefizz/htdocs/store/includes/global/index.inc.php on line 51 Warning: include(language//config.php): failed to open stream: No such file or directory in /hermes/walnaweb01a/b2814/pow.nukefizz/htdocs/store/includes/global/index.inc.php on line 51 Warning: include(): Failed opening 'language//config.php' for inclusion (include_path='.:/usr/local/lib/php-5.3.29-amd64/lib/php') in /hermes/walnaweb01a/b2814/pow.nukefizz/htdocs/store/includes/global/index.inc.php on line 51 Warning: require(language//home.inc.php): failed to open stream: No such file or directory in /hermes/walnaweb01a/b2814/pow.nukefizz/htdocs/store/includes/content/index.inc.php on line 44 Warning: require(language//home.inc.php): failed to open stream: No such file or directory in /hermes/walnaweb01a/b2814/pow.nukefizz/htdocs/store/includes/content/index.inc.php on line 44 Fatal error: require(): Failed opening required 'language//home.inc.php' (include_path='.:/usr/local/lib/php-5.3.29-amd64/lib/php') in /hermes/walnaweb01a/b2814/pow.nukefizz/htdocs/store/includes/content/index.inc.php on line 44 and THIS on the admin page: Warning: include(/hermes/walnaweb01a/b2814/pow.nukefizz/htdocs/store/controllers/controller.admin.pre_session.inc.php): failed to open stream: No such file or directory in /hermes/walnaweb01a/b2814/pow.nukefizz/htdocs/store/admin.php on line 29 Warning: include(): Failed opening '/hermes/walnaweb01a/b2814/pow.nukefizz/htdocs/store/controllers/controller.admin.pre_session.inc.php' for inclusion (include_path='.:/usr/local/lib/php-5.3.29-amd64/lib/php') in /hermes/walnaweb01a/b2814/pow.nukefizz/htdocs/store/admin.php on line 29 Fatal error: Call to a member function get() on a non-object in /hermes/walnaweb01a/b2814/pow.nukefizz/htdocs/store/admin.php on line 31 Thanks in advance! Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted June 5, 2017 Share Posted June 5, 2017 @havenswift-hosting any ideas? Quote Link to comment Share on other sites More sharing options...
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