niallB Posted September 4, 2017 Share Posted September 4, 2017 Hi guys. Just upgraded to 6.1.10 and got blank screen so I added the patch for 6.1.10 and am still getting blank screen. Any thoughts? Quote Link to comment Share on other sites More sharing options...
bsmither Posted September 4, 2017 Share Posted September 4, 2017 We would like for you to create the error log. Quote Link to comment Share on other sites More sharing options...
niallB Posted September 4, 2017 Author Share Posted September 4, 2017 I created the log error_log Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted September 4, 2017 Share Posted September 4, 2017 If you have just installed a new plugin (Noodleman's one based on our conversation maybe ?) then you have probably installed the incorrect version for the version of ionCube loaders you have on your hosting Ian Quote Link to comment Share on other sites More sharing options...
niallB Posted September 4, 2017 Author Share Posted September 4, 2017 It could be as I tried installing a products addons and it wouldn't load. What can I do to correct it? I created a backup before installing it. If I upload the backup files into the folder should it correct it? Quote Link to comment Share on other sites More sharing options...
bsmither Posted September 4, 2017 Share Posted September 4, 2017 From what I see in the error_log, Notices will not cause a blank screen. Fatal Errors do. And, since all the errors that were logged show UTC times, that tells me those errors are being logged before CubeCart has a chance to inform PHP of the actual timezone to use (America/NewYork, for example). One thing I have seen is that, if Smarty has a Fatal Error in rendering a template, finding the error can be difficult. So, if you can log in to the admin side of the store, look at the System Error Log to see if any other entries are there. Quote Link to comment Share on other sites More sharing options...
niallB Posted September 4, 2017 Author Share Posted September 4, 2017 I tried restoring both database backup and files backup but no joy. If I delete the the contents of system folder before tranfering the backup files might that work? Quote Link to comment Share on other sites More sharing options...
bsmither Posted September 4, 2017 Share Posted September 4, 2017 You are assuming there might be some residue from CC6110 (or an installed plugin's hook) that the act of restoring the files backup did not eliminate? If that's true, then completely emptying the folder where CubeCart is installed, THEN restoring from the backup (obviously not using CubeCart) may be the solution you are thinking of. Personally, I would still try to find out what is causing the white screen.Maybe your hosting provider would have a better way of finding what causes PHP (or something) to crash. Quote Link to comment Share on other sites More sharing options...
niallB Posted September 5, 2017 Author Share Posted September 5, 2017 Got a friend to take a look at it. Whatever way it was reading java script it was causing it to go around in a loop Quote Link to comment Share on other sites More sharing options...
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