Harvey Forman Posted January 16, 2018 Share Posted January 16, 2018 Can I please bother you to look at my website and please tell me what I am doing wrong with the FedEx setup. I have looked at the forums for hours trying to find out what I am doing wrong and I am stuck. It looks correct to me (but that doesn't say much). I am also having trouble getting my email to work. Other than that I think the website is starting to look pretty good. Thanks in advance for you help. -Harvey Quote Link to comment Share on other sites More sharing options...
bsmither Posted January 16, 2018 Share Posted January 16, 2018 Assuming you have all the credentials of a FedEx account, and that you have installed the latest version (v105 uses the new rate22 protocol), what are your specific observations for why you think there is something wrong with the FedEx setup. Please let us know if there are any failed email actions in admin, Email Log. Quote Link to comment Share on other sites More sharing options...
Harvey Forman Posted January 16, 2018 Author Share Posted January 16, 2018 Hello, I do have version 1.05 and I think I entered everything correctly. I'm attaching what FedEx sent me. But I keep getting The following errors were detected: Unfortunately, there are no suitable shipping methods available for your order. This may be because the total weight of your order is too high or we cannot ship to your country. Please contact a member of our staff for any further inquiries. This is what FedEx sent me: Dear Harvey, You're now ready to move your application into production. Nothing in the email log. Thanks again for the help -Harvey Now that you've tested your application, you're ready to move to production. You should have received your Production Key on the confirmation page when registering for credentials. Below are the remaining production credentials you requested. Production Account Information Production URL: https://ws.fedex.com:443/web-services Password: UKXPDSi5YqtCOLIsKOz2Bo5Wh FedEx Shipping Account Number: XXXXXX832 FedEx Web Services Meter Number: 112139965 Replace the URL and test credentials with production information and begin using FedEx Web Services. My website is theflyingkolache.com User name: harvform Password: Skimob99 Quote Link to comment Share on other sites More sharing options...
bsmither Posted January 16, 2018 Share Posted January 16, 2018 (If the CubeCart programmers added the diagnostic routines in the latest version...) In CubeCart's admin, Store Settings, Advanced tab, enable debugging and enter your IP address in the adjacent field (www.whatismyip.com). Then, when you checkout and get that error banner, at the bottom of that web page will be a grey section of debug data. Find the Debug Messages section where you should see the Request sent to, and the Response from FedEx. Quote Link to comment Share on other sites More sharing options...
bsmither Posted January 16, 2018 Share Posted January 16, 2018 I was hoping to see something else - but it's not there. In a prior post, I see that in this email you have been given three of the four items needed for the FedEx module. Missing is the 'Account (Production) Key'. I assume that this value has been entered when it was given to you on the FedEx website. Also, be sure to have entered these values very carefully. If you copy/pasted then from the email, you may have inadvertently copied over a leading space or tab, and/or a trailing space. Be sure there are no invisible white-space characters (spaces, tabs). Then, I think the email may have mentioned to make an edit to the WSDL file. You were given a URL to use. But what you posted is different than what my research showed. My research says to use: ws.fedex.com:443/web-services/rate where your info does not specify /rate. So, I wonder if maybe you signed up for more than a rate-request account. Quote Link to comment Share on other sites More sharing options...
bsmither Posted January 17, 2018 Share Posted January 17, 2018 Good - I see what I wanted to see in this latest debug capture. (btw, it is not a PDF). <Code>556</Code> <Message>There are no valid services available. </Message> <LocalizedMessage>There are no valid services available.</LocalizedMessage> Several points: Double-check that the value entered for Key has no leading space. I see a leading space in the Request. In the FedEx control settings, use US as the Country. The Request is using United States. Then, delete the attachment in your post above. Quote Link to comment Share on other sites More sharing options...
bsmither Posted January 17, 2018 Share Posted January 17, 2018 (edited) I don't see the Debug messages that were in the previous capture, so I have to conclude there isn't a problem with FedEx. I also do not see any FedEx Error either. But there is a warning, "Shipping not setup or allow no shipping not enabled," which tells me that there are no FedEx services available to handle your package, or if any sevices are available, they do not match the services you have enabled. In the FedEx module settings, do you have any of the FedEx services enabled? If you have enabled some, try enabling a bunch more and see what you get. Edited January 17, 2018 by bsmither Quote Link to comment Share on other sites More sharing options...
Harvey Forman Posted January 21, 2018 Author Share Posted January 21, 2018 Followed what you said and the site is now working. Thank you very much! It is greatly appreciated! -Harvey Quote Link to comment Share on other sites More sharing options...
bsmither Posted January 21, 2018 Share Posted January 21, 2018 If you can, please delete the attachments you uploaded in earlier posts. Quote Link to comment Share on other sites More sharing options...
Harvey Forman Posted January 21, 2018 Author Share Posted January 21, 2018 Done Quote Link to comment Share on other sites More sharing options...
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