keat Posted March 26, 2018 Share Posted March 26, 2018 (edited) A customer managed to add 6 or more items to his cart, without choosing an option and I've no idea how. And proceed through to checkout. All product options are 'required'. Trying to gather credible information from him is proving difficult, when asked what browser he uses, is answer was Google, but not Chrome as this causes problems. He quite clearly has no idea what browser he uses. Any ideas how this could have happened, any clues at all. Short of taking remote control of his computer and seeing for myself. Edited March 26, 2018 by keat Quote Link to comment Share on other sites More sharing options...
Noodleman Posted March 26, 2018 Share Posted March 26, 2018 they probably have JS disabled in their browser. happens now and then Quote Link to comment Share on other sites More sharing options...
keat Posted March 26, 2018 Author Share Posted March 26, 2018 I tried this by disabling javascript in my browser, but I still see the options and cannot proceed without choosing one. Oddly, i couldn't update this thread :-) Quote Link to comment Share on other sites More sharing options...
bsmither Posted March 26, 2018 Share Posted March 26, 2018 Let's make sure that the options were not recorded. Using an external database utility, confirm that for rows having that cart_order_id in CubeCart_order_inventory, 'product_options' and 'options_array' have something, or are empty, have N;, or have a:1:{i:1,s:0:"";}. Quote Link to comment Share on other sites More sharing options...
keat Posted March 28, 2018 Author Share Posted March 28, 2018 The guy did say that there were no options and that he just thought he'd get whatever we sent. Image attached Product options blob. a:2:{i:310;s:24:"Pack Qty: 1000 - (+3.30)";i:6442;s:33:"Bag Requirements: Bagged in 100's";} Options array blob a:2:{i:1;s:3:"310";i:14;s:4:"6442";} Quote Link to comment Share on other sites More sharing options...
keat Posted March 28, 2018 Author Share Posted March 28, 2018 Product options blob. a:2:{i:310;s:24:"Pack Qty: 1000 - (+3.30)";i:6442;s:33:"Bag Requirements: Bagged in 100's";} Options array blob a:2:{i:1;s:3:"310";i:14;s:4:"6442";} If I open the order on the admin side of the cart, the options are not selected, in fact, it's giving me the chance to select the options. Quote Link to comment Share on other sites More sharing options...
Noodleman Posted March 28, 2018 Share Posted March 28, 2018 I'm sure that was resolved recently via a fix.... Quote Link to comment Share on other sites More sharing options...
keat Posted March 28, 2018 Author Share Posted March 28, 2018 It's only happened twice to my knowledge. I modified these particular products in January. Rather than having an entry for a Black Cable Tie and another for the same sized White one, I deleted one of the products and added the colours as an option to the remaining. The first time this happened was only a few days after that change, so I assumed a cached basket, but this was more than 8 weeks ago. Incidentally, we sell tens of thousands of Cable Ties every week, so I'm ruling out a problem with the product database entry, and I've hundreds more products with options, so I guess ruling out a problem with the cart. Based on this, I can only really assume something in his browser allowed him to continue without an option Quote Link to comment Share on other sites More sharing options...
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