Richard1967 Posted May 1, 2018 Share Posted May 1, 2018 Hi Guys Not sure if anyone else has come across this? Unable to remove images in products, when going into a product the images used are all un-selected You can add but not deselect Version 6.2.0 Quote Link to comment Share on other sites More sharing options...
bsmither Posted May 1, 2018 Share Posted May 1, 2018 Depending what you upgraded from, you may need to force your browser to reload all of the page's resources (javascript, css, images). This is typically done with CTRL-F5. Quote Link to comment Share on other sites More sharing options...
Richard1967 Posted May 1, 2018 Author Share Posted May 1, 2018 (edited) Upgraded from the last update rc version, still no joy Edited May 1, 2018 by Richard1967 Quote Link to comment Share on other sites More sharing options...
bsmither Posted May 1, 2018 Share Posted May 1, 2018 Nothing of any consequence changed in the admin skin between CC620RC2 and CC620. In the image posted above, if this installation is CC620, then in the upper right corner, to the left of and next to (Life Preserver) Help, there should be a button labeled "CLEAR CACHE". That it is not there suggests your administration is not running CC620. Quote Link to comment Share on other sites More sharing options...
Richard1967 Posted May 1, 2018 Author Share Posted May 1, 2018 Ok I tried to install again but got this screen Quote Link to comment Share on other sites More sharing options...
bsmither Posted May 1, 2018 Share Posted May 1, 2018 Using FTP (or the File Manager in your hosting account's control panel), please determine how many folders exists that begin with admin. Quote Link to comment Share on other sites More sharing options...
Richard1967 Posted May 1, 2018 Author Share Posted May 1, 2018 One folder Quote Link to comment Share on other sites More sharing options...
bsmither Posted May 1, 2018 Share Posted May 1, 2018 To be clear, you are saying that CC620RC2 did show the checked box and gold star as appropriate? Quote Link to comment Share on other sites More sharing options...
Richard1967 Posted May 1, 2018 Author Share Posted May 1, 2018 That i'm unsure about I've only just noticed Quote Link to comment Share on other sites More sharing options...
bsmither Posted May 1, 2018 Share Posted May 1, 2018 Please examine the contents of this file that is being used by your site: in admin, /skins/default/js/plugins/jquery.filetree.min.js Starting at line 93, there should be: var script_data = { _g: "xml", type: "files", q: "list", dir: g, group: d.group }; Then, look at the contents of the file being used on your site: In admin, /skins/default/templates/common.breadcrumb.php Line 7 should be: <li id="clear_cache_master"{if $CLEAR_CACHE} class="clear"{/if}><a href="{$SKIN_VARS.clear_cache_link}">{$LANG.maintain.cache_clear}</a></li> If these files do not have the content shown above, then the admin folder did not get upgraded - although perhaps the database was. Quote Link to comment Share on other sites More sharing options...
Richard1967 Posted May 1, 2018 Author Share Posted May 1, 2018 line 93 is var product_id = ''; line 7 <li id="help_menu"><i class="fa fa-life-ring" aria-hidden="true"></i> <a href="#">{$LANG.common.help}</a> Should i manually install those 2 file from the zip? Quote Link to comment Share on other sites More sharing options...
bsmither Posted May 1, 2018 Share Posted May 1, 2018 (edited) This code is from several versions back. In admin, Dashboard, Store Overview tab, what is the CubeCart version? (This is from /ini.inc.php file.) In admin, Maintenance, Upgrade tab, Upgrade History table, what is the version at the top of the list? (This is from the database CubeCart_history table.) I may ask that you note the actual name of the administration folder. Then delete that folder. Then FTP the entire /admin/ folder to your site from CC620. Then, rename the /admin/ folder to the name of the folder that was just deleted. Edited May 1, 2018 by bsmither Quote Link to comment Share on other sites More sharing options...
Richard1967 Posted May 1, 2018 Author Share Posted May 1, 2018 Store Overview Inventory Data Customers 2,109 Orders 1,840 Products 35 Categories 12 Technical Details CubeCart Version 6.2.0 PHP Version (5.6 Recommended) 5.6.35 MySQL Version 5.6.38 Image folder size 29.22 MB Download folder size 0.00 KB Max. Upload filesize 10M Browser user-agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.139 Safari/537.36 Server Software Apache Upgrade History CubeCart Version Date 6.2.0-rc2 Thursday, 19 April 2018 Quote Link to comment Share on other sites More sharing options...
bsmither Posted May 1, 2018 Share Posted May 1, 2018 Ok, proceed with the sequence detailed earlier - replace the entire administrative section via FTP. Quote Link to comment Share on other sites More sharing options...
Richard1967 Posted May 2, 2018 Author Share Posted May 2, 2018 (edited) Ok that has done the trick it now has the clear cache top right and the images are showing, your a star bsmither thank you so much for your help, very much appriciated Edited May 2, 2018 by Richard1967 Quote Link to comment Share on other sites More sharing options...
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