devonandy Posted October 17, 2018 Share Posted October 17, 2018 Hello there I have an issue which I am not sure if the problem is with Cubecart or Paypal really. Sometimes when an order is placed on my website (I offer free postage) but when the customer goes through to Paypal to pay, £5 is being added to the total. This does not happen if the customer chooses Nochex and it doesn't always happen with Paypal, it's all a bit random. Anyone have any ideas? Cheers Andy Link to comment Share on other sites More sharing options...
Noodleman Posted October 17, 2018 Share Posted October 17, 2018 is this with PayPal Pro, or standard? Link to comment Share on other sites More sharing options...
devonandy Posted October 17, 2018 Author Share Posted October 17, 2018 PayPal standard payment gateway Link to comment Share on other sites More sharing options...
Noodleman Posted October 17, 2018 Share Posted October 17, 2018 Standard, PayPal only uses the values sent to it via CubeCart when billing a customer, so either the value sent to PayPal was different than the customer was shown on the UI. What does your Transaction log show? Link to comment Share on other sites More sharing options...
devonandy Posted October 17, 2018 Author Share Posted October 17, 2018 I have just looked at my transaction log and all that show up are the Nochex payments and orders. Thinking about it now another factor comes to mind. When people pay through PayPal the order does not go from Pending to Processing automatically, I have to do it manually. It works fine with Nochex. I am fairly new to all this so please excuse my naivety. Andy Link to comment Share on other sites More sharing options...
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