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jka

PayPal Pro

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Folks, 

Can someone see if they have received or encountered this before. We got this email from PayPal this morning and we use the PayPal Pro extension which works fine. 

email received this morning from PayPal....

This email is a follow up regarding the American Express setup on your Payflow Gateway account. At this time, we see that a separate Amex processing account was added to your gateway account as requested.

 Your transactions are currently being submitted against your backend PayPal account, though, not through the frontend Payflow Gateway account as intended. In order to receive your Amex rate, you will need to make sure you are sending your Amex transactions through the Payflow Gateway account.

 We recommend reaching out to your tech support team to have your integration updated/corrected to post the transactions to your Payflow Gateway account so that your Amex rate will begin to take effect on those transactions.

 Thank you!

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On 12/10/2018 at 12:53 PM, jka said:

Folks, 

Can someone see if they have received or encountered this before. We got this email from PayPal this morning and we use the PayPal Pro extension which works fine. 

email received this morning from PayPal....

This email is a follow up regarding the American Express setup on your Payflow Gateway account. At this time, we see that a separate Amex processing account was added to your gateway account as requested.

 Your transactions are currently being submitted against your backend PayPal account, though, not through the frontend Payflow Gateway account as intended. In order to receive your Amex rate, you will need to make sure you are sending your Amex transactions through the Payflow Gateway account.

 We recommend reaching out to your tech support team to have your integration updated/corrected to post the transactions to your Payflow Gateway account so that your Amex rate will begin to take effect on those transactions.

 Thank you!

never seen that...sounds phishy

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