Richard1967 Posted February 1, 2019 Share Posted February 1, 2019 customers have been unable to checkout? Link to comment Share on other sites More sharing options...
bsmither Posted February 1, 2019 Share Posted February 1, 2019 Please try using a desktop browser capable of showing Network traffic in its Developers Tools capabilities. When too many redirects occur, we may be able to discern if the redirects are coming from the web server (.htaccess directives), CubeCart (configuration issue), or PayPal. Link to comment Share on other sites More sharing options...
Richard1967 Posted February 2, 2019 Author Share Posted February 2, 2019 I had this response from my hosting company. it looks like it could possibly be a bad URL being formed by the cart software. Link to comment Share on other sites More sharing options...
Richard1967 Posted February 2, 2019 Author Share Posted February 2, 2019 when you say cubecart configuration issue, where can i find this to check? Link to comment Share on other sites More sharing options...
bsmither Posted February 2, 2019 Share Posted February 2, 2019 To determine this, we would need to see the URL. CubeCart's static configuration (those values that must not change) is in /includes/global.inc.php. At one time (CC3 and 4), it was important to let CubeCart know where it was (web address, system path) and this file held those values. With CC5 and 6, CubeCart is able to work with any web address as reported by the web server. (Which is to say, any number of domains can point to your site and CubeCart will work with them all.) The rest of the configuration is chosen by the admin and entered in the various screens of Store Settings. One such setting is whether or not SSL is enabled. (Ignore Store URL on the SSL tab.) If enabled, but your certificate doesn't match, weird things can happen. But, really, knowing what web address the browser is sending a page request to will help. Link to comment Share on other sites More sharing options...
Richard1967 Posted February 2, 2019 Author Share Posted February 2, 2019 I don't understand how to find that out with my level of knowledge about websites. From the basket I clicked on paypal, the popup window opened, I logged in to paypal then click pay that's when after a short time the message came up too many redirects occurred & post the screen shot Checked the SSL cert for this site & its ok until 31st August 2019 the only thing thats change recently was the paypal module update but my other cubecart size is working fine with the same update?? Link to comment Share on other sites More sharing options...
Richard1967 Posted February 4, 2019 Author Share Posted February 4, 2019 Had a reply back from paypal who say from the screen shot it has stormtrooperundersuit.com in the URL so the problem is with the site, there advice was to contact the site developer to investigate & update your website's code to stop the unnecessary redirections. Link to comment Share on other sites More sharing options...
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