dchurch Posted March 6, 2019 Share Posted March 6, 2019 Hi, I just building my first Cubecart store. I have uploaded 6 images just fine. They all show up in when I select my product but just the first one that I uploaded displays next to the library box. And that box seems to be frozen (I cant check boxes...). Plus when I select "Images" from the document area I just get a blank white screen. I'm wondering if I should just delete this database and try a new installation. Or is this something easy to fix. Thanks Dave Link to comment Share on other sites More sharing options...
bsmither Posted March 6, 2019 Share Posted March 6, 2019 Welcome dchurch! Glad to see you made it to the forums. Let's see what the PHP error log says. Here's how to create it. Link to comment Share on other sites More sharing options...
dchurch Posted March 6, 2019 Author Share Posted March 6, 2019 Thank you, I did a cut and paste into NotePad then change the file name as per instructions. Then uploaded that file into the web home directory via cPanel. The file is there but I do not see a generated error file... I double checked the contents of the file named: ini-custom.inc.php Link to comment Share on other sites More sharing options...
dchurch Posted March 6, 2019 Author Share Posted March 6, 2019 I do have red "660" System Error Logs at Cubecart under the Advanced tab. There are none showing at Admin Error Log Link to comment Share on other sites More sharing options...
dchurch Posted March 6, 2019 Author Share Posted March 6, 2019 There are now 730 System Error Messages. About 90% look like this: Today, 05:02 File: [controller.admin.pre_session.inc.php] Line: [24] "SET @@time_zone = 'Europe/London'" - Unknown or incorrect time zone: 'Europe/London' The other 10% look like this: Today, 04:48 [Exception] /home/dbombmut/public_html/store/classes/filemanager.class.php:899 - Call to protected Catalogue::__construct() from context 'FileManager' I don't see any other unique error messages. Regards, Dave Link to comment Share on other sites More sharing options...
havenswift-hosting Posted March 6, 2019 Share Posted March 6, 2019 This was covered yesterday and means that your hosting isn’t fully compatible with this latest version of CubeCart, specifically the MySQL server doesn’t have time zone name / offset table setup. This is not something you can do as only the server administrator has access to be able to create and maintain this All of our servers have this setup as standard Ian Link to comment Share on other sites More sharing options...
bsmither Posted March 6, 2019 Share Posted March 6, 2019 In the file /controllers/controller.index.inc.php, near line 25: Change: $GLOBALS['db']->misc("SET @@time_zone = '".$GLOBALS['config']->get('config', 'time_zone')."'"); To: // $GLOBALS['db']->misc("SET @@time_zone = '".$GLOBALS['config']->get('config', 'time_zone')."'"); Do the same to /controllers/controller.admin.pre_session.inc.php, near line 24. The other error is interesting. I will look into it. You will want to put the file ini-custom.inc.php in same folder as where CubeCart is installed. For you, that would be the folder /public_html/store/. Let's also make sure of one other thing. In the file /public_html/store/.htaccess , verify that these directives exist, and that the RewriteBase is actually /store/: <IfModule mod_rewrite.c> RewriteEngine On RewriteBase /store/ And what is the exact version of PHP you are using? You can see this in admin, PHP Info. Link to comment Share on other sites More sharing options...
bsmither Posted March 6, 2019 Share Posted March 6, 2019 I am going to make a wild guess. This may not work (as I have not installed CC623 as yet). In /classes/filemanager.class.php, near line 899: Find: $catalogue = new Catalogue(); Change to: $catalogue = $GLOBALS['catalogue']->getInstance(); If this does not stop that particular error message, then it didn't work. If it does, then this may also fix the missing list of images in the admin Image Picker. Link to comment Share on other sites More sharing options...
havenswift-hosting Posted March 6, 2019 Share Posted March 6, 2019 I can confirm that this fixes the filemanager white screen in 6.2.3 @Al Brookbanks - you will need to get this patched into 6.2.3 release ASAP Link to comment Share on other sites More sharing options...
dchurch Posted March 6, 2019 Author Share Posted March 6, 2019 Thank you very much. At this point I don't have much time invested in setting up my Cubcart 6.2.3 store. I am wondering if I should just delete the database and install an older version for example "CubeCart 6.2.2 Released - Security Update". FastComet is the host. I simply followed installation instructions at their website and quickly found the image issue. The instructions mentioned version 6.0 but recommended downloading the "latest version". Would version CubeCart 6.2.2 be more likely to work without issues at FastComet, or can you recommend another good version? If so can you also recommend instructions for deleting and reinstalling? I could upgrade to a newer CubeCart version in the future. Thank you for your help, Dave Link to comment Share on other sites More sharing options...
havenswift-hosting Posted March 6, 2019 Share Posted March 6, 2019 Hi If you want / need to stay with FastComet for your hosting then what you should do is upgrade to 6.2.4 and also ask them to install the MySQL timezone / offset tables on that server. Alternatively, there are better hosting companies available Ian Link to comment Share on other sites More sharing options...
dchurch Posted March 7, 2019 Author Share Posted March 7, 2019 To follow up on this, I contacted FastComet support and spent a little time trying to figure out the problem, and looked at a few other shopping carts... But aside from the problem I was having I did like CubeCart so decided to just download CubeCart 6.2.4 and install a new Database... The new version appears to be working perfectly! So if you have a similar problem a reinstall may be a quick and simple solution. Regards, Dave Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.