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Store not sending out emails

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Since March 21, my store has stopped sending out New Order emails to me. No changes in settings have been made in a very long time. I have been in contact with Justhost and it seems there is no problem on their end. Email seems to be working normally there. Meanwhile, in Store Settings/Advanced, with SMTP with SSL selected, Outgoing SMTP Port (Default 25) at 465, authentication selected as Yes, I get the following error message on a test:

Testing SMTP with SSL

2019-04-05 09:42:35 SERVER -> CLIENT: 220-e25.ehosts.com ESMTP Exim 4.91 #1 Fri, 05 Apr 2019 04:42:35 -0500 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail.
2019-04-05 09:42:35 CLIENT -> SERVER: EHLO www.imperialcityocarina.com
2019-04-05 09:42:35 SERVER -> CLIENT: 250-e25.ehosts.com Hello www.imperialcityocarina.com [108.167.137.19]250-SIZE 52428800250-8BITMIME250-PIPELINING250-AUTH PLAIN LOGIN250 HELP
2019-04-05 09:42:35 CLIENT -> SERVER: AUTH LOGIN
2019-04-05 09:42:35 SERVER -> CLIENT: 334 VXNlcm5hbWU6
2019-04-05 09:42:35 CLIENT -> SERVER: <credentials hidden>
2019-04-05 09:42:35 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
2019-04-05 09:42:35 CLIENT -> SERVER: <credentials hidden>
2019-04-05 09:42:37 SERVER -> CLIENT: 535 Incorrect authentication data
2019-04-05 09:42:37 SMTP ERROR: Password command failed: 535 Incorrect authentication data
SMTP Error: Could not authenticate.
2019-04-05 09:42:37 CLIENT -> SERVER: QUIT
2019-04-05 09:42:37 SERVER -> CLIENT: 221 e25.ehosts.com closing connection
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting 

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"SMTP Error: Could not authenticate." suggests your username and or password is wrong.

Also try changing the SMTP host to e25.ehosts.com instead of www.imperialcityocarina.com.

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Agree. And thanks for the rapid response, Al. SMTP has been set at e25.ehosts.com for a very long time. I have reset the password several times with no change in error message. Username has been set at [email protected] without change, also for a very long time. Not sure what else to try.

 

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It will be the password that is likely incorrect.  Seen many cases where people have their browser set to auto fill  password fields and if you have saved a password for your website (admin password or any other type of password for your domain) then your helpful browser can overwrite the correct password in the SMTP authentication field with the wrong password.  If you change any settings and save, this wrong password then gets saved.

You should also check the recommended email settings in cPanel (which I see you have) - login, go to Email section

Ian

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43 minutes ago, havenswift-hosting said:

It will be the password that is likely incorrect.  Seen many cases where people have their browser set to auto fill  password fields and if you have saved a password for your website (admin password or any other type of password for your domain) then your helpful browser can overwrite the correct password in the SMTP authentication field with the wrong password.  If you change any settings and save, this wrong password then gets saved.

You should also check the recommended email settings in cPanel (which I see you have) - login, go to Email section

Ian

Yes I think its browser auto filling the field and changing it. Rather a nuisance. The password field has the attribute autocomplete="off"  but I think it still happens.

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Ah, well, er... I did what you said (killed all related saved passwords inside Chrome), and there you go, problem solved. Back up and running with automated store emails. I have no idea how my browser could commandeer the passwords established in either the store admin or my webserver, when I haven't touched either of them for many months... but I'm happy just to move on! Thanks much for the help!

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1 hour ago, clayoc said:

I have no idea how my browser could commandeer the passwords established in either the store admin or my webserver, when I haven't touched either of them for many months... but I'm happy just to move on! Thanks much for the help!

It cant !  CubeCart will only ever use the saved SMTP password which it retrieves from the database.  If you have stopped the browser from using autofill AND saved the correct password to the database, then that fixes it now and also prevents it from corrupting it in the future

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