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Rick Muller

Shipping bug

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     Was just notified my Cube Cart was having problems from a customer with a notification of:

The following errors were detected:
  • Unfortunately there are no suitable shipping methods available for your order. This may be because the total weight of your order is too high or we cannot ship to your country. Please contact a member of our staff for any further inquiries.


     I checked all my shipping modules and the ones I have selected are still selected so not sure why I am not getting any shipping options when placing a test order. 


     I went into the Store Settings and checked on "Allow no shipping" to a green check and was able to get past the notification which allowed completion of the order BUT there was no shipping added to the order!  Please help!! 


     Saw a posting from Al Brookbanks which stated: 


If you get the error message, we cannot ship to your country, or you have other shipping methods enabled too but UPS just won't show up please replace the file:


with the one attached.
Please note that this fix ONLY works with 3.0.6.

   Not sure where I would find the code to insert but, also noticed this posting was in 2006!!

    Thank you, Rick Muller

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Posted (edited)

Just a simple thing to check first:

Do the product(s) they are attempting to purchase have the correct weight data attached to trigger the shipping method to show?

Edited by veyroo

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Which other shipping methods are enabled - other than UPS?

The UPS module will have CubeCart log its rate request in admin, Request Log. There may be a clue as to why the UPS module did not return a rate.

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