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philcotton

Cubecart giving 403 Forbidden error on G4 EE phone network

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Can anyone give some advice on this problem? I'm getting a blank page with 403 Forbidden on my Cubecart site when I try to access the site using G4 from mobile phones that use the EE phone network. It works fine with O2's G4 network, the problem is just with EE. When I switch from G4 to wi-fi on the same phone all works fine. I am also able to connect intermittently using Firefox on Private mode. The home page which is html and the blog pages which is b2evolution both work, the problem is just with cubecart pages. I have tested this on several phones and get the same result, the effected site is https://www.rugzone.co.uk/rugstore/ Thanks Phil 

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I get the 403 error regardless of ISP.

Tested with BT over WiFi and EE 4G.

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A 403 error is almost always caused by something tripping a mod_security rule so check with your hosting company

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Hi Guys, Thanks for you help with this matter. It appears the issue with the Cubecart part of the site  site was eventually solved by deactivating Cloudflair.

  

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Did you check to see if any mod_security rules were being tripped - 90% of 403 errors are caused by that if it is enabled.  We use Cloudflare extensively for our CubeCart hosting clients and have never seen a 403 error caused by that.  Did you pit a ticket into the CF support team - they are a bit slow if you dont have a paid account but their technical knowledge once they do get to the ticket is excellent

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