navimaps4u Posted September 11, 2019 Share Posted September 11, 2019 Hello All, I have got an issue with "confirmation emails with digital download links" not being sent to customers, it was all working but now all of a sudden it's not working anymore, I am using CC 6.2. Not really sure how many days ago it stopped, but I haven't done anything differently. Any help and advice would be greatly appreciated. Regards Link to comment Share on other sites More sharing options...
bsmither Posted September 11, 2019 Share Posted September 11, 2019 In admin, Email Log, are there any records for these Digital Download emails being sent successfully? Link to comment Share on other sites More sharing options...
keat Posted September 12, 2019 Share Posted September 12, 2019 In Store Settings... Features, is a check box " Force Order Completed Emails " Check that this is ticked. Link to comment Share on other sites More sharing options...
navimaps4u Posted September 12, 2019 Author Share Posted September 12, 2019 Thank you bsmither, I checked the email error log, all the records are there and there was the answer too. I had the smtp authentication set to no. set it to on and everything is as it should be, Thank you for pointing me in the right direction,Much obliged Link to comment Share on other sites More sharing options...
M6VMO Posted March 9, 2020 Share Posted March 9, 2020 On 9/12/2019 at 10:08 AM, navimaps4u said: Thank you bsmither, I checked the email error log, all the records are there and there was the answer too. I had the smtp authentication set to no. Where exactly is that error log that shows you the SMTP authentication set to "no"? I have the same problem, but I just cannot get it fixed. Thanks un advance. Link to comment Share on other sites More sharing options...
bsmither Posted March 9, 2020 Share Posted March 9, 2020 The Email Log will (might?) log the errors that the Mailer encounters. (Or they could be logged in admin's Error Log, System Error Log tab. I do not have a failed email attempt to look at.) The setting is at Store Settings, Advanced tab, Email section: "Use SMTP Authentication (Normally Required)". Yes or No. Link to comment Share on other sites More sharing options...
M6VMO Posted March 9, 2020 Share Posted March 9, 2020 37 minutes ago, bsmither said: The Email Log will (might?) log the errors that the Mailer encounters. (Or they could be logged in admin's Error Log, System Error Log tab. I do not have a failed email attempt to look at.) The setting is at Store Settings, Advanced tab, Email section: "Use SMTP Authentication (Normally Required)". Yes or No. These settings are as they should. That won't be the problem then. Thanks. Link to comment Share on other sites More sharing options...
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