Jump to content
Sign in to follow this  
navimaps4u

Confirmation email with download links emails have stopped working.

Recommended Posts

Hello All,

I have got an issue with "confirmation emails with digital download links" not being sent to customers, it was all working but now all of a sudden it's not working anymore, I am using CC 6.2.

Not really sure how many days ago it stopped, but I haven't done anything differently.

Any help and advice would be greatly appreciated.

Regards

Share this post


Link to post
Share on other sites

In admin, Email Log, are there any records for these Digital Download emails being sent successfully?

Share this post


Link to post
Share on other sites

In Store Settings... Features, is a check box " Force Order Completed Emails "

Check that this is ticked.

Share this post


Link to post
Share on other sites

Thank you bsmither, I checked the email error log, all the records are there and there was the answer too.

I had the smtp authentication set to no.

set it to on and everything is as it should be,

Thank you for pointing me in the right direction,Much obliged

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...