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navimaps4u

Confirmation email with download links emails have stopped working.

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Hello All,

I have got an issue with "confirmation emails with digital download links" not being sent to customers, it was all working but now all of a sudden it's not working anymore, I am using CC 6.2.

Not really sure how many days ago it stopped, but I haven't done anything differently.

Any help and advice would be greatly appreciated.

Regards

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In admin, Email Log, are there any records for these Digital Download emails being sent successfully?

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In Store Settings... Features, is a check box " Force Order Completed Emails "

Check that this is ticked.

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Thank you bsmither, I checked the email error log, all the records are there and there was the answer too.

I had the smtp authentication set to no.

set it to on and everything is as it should be,

Thank you for pointing me in the right direction,Much obliged

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On 9/12/2019 at 10:08 AM, navimaps4u said:

Thank you bsmither, I checked the email error log, all the records are there and there was the answer too.

I had the smtp authentication set to no.

Ā 

Where exactly is that error log that shows you the SMTPĀ authentication set to "no"?

I have the same problem, but I just cannot get it fixed.

Thanks un advance.

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The Email Log will (might?) log the errors that the Mailer encounters. (Or they could be logged in admin's Error Log, System Error Log tab. I do not have a failed email attempt to look at.)

The setting is at Store Settings, Advanced tab, Email section: "Use SMTP Authentication (Normally Required)". Yes or No.

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Posted (edited)
37 minutes ago, bsmither said:

The Email Log will (might?) log the errors that the Mailer encounters. (Or they could be logged in admin's Error Log, System Error Log tab. I do not have a failed email attempt to look at.)

The setting is at Store Settings, Advanced tab, Email section: "Use SMTP Authentication (Normally Required)". Yes or No.

These settings are as they should.šŸ„¶

That won't be the problem then.

Thanks.

Edited by M6VMO

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