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Retrodisco

Mobile site issues

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Customers are having issues with my store solely on mobiles. They can add items to the cart, but clicking to checkout or make an account just send you back to the item, the cycle repeats and repeats.

The only way to solve it is to click the store logo to go back to the home page and then click on the cart then, at all other points it just wont progress, until you go back to home and try again. Most people dont do this and just give up.

I had three people just yesterday email to say they couldn't buy due to not being able to move forward to checkout.

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Please mention your site's web address. We would like to check it.

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Have you verified your customer's complaints?

I am not experiencing any problems so far.

Something is in the cart. I click the shopping cart icon and the page slides left to show the Your Basket window. I click the Secure Checkout button and I next see the Checkout page.

 

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I added an item to my basket, clicked on the cart icon (top right), this took me to the create a profile page.

I didn't progress beyond this point, but didn't see any issues.

Samsung Galaxy S9

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That's how it should be. I can replicate it on my iphone and had a few others try it. It's random, but a real issue.

Maybe it works on Android but not iOS

Edited by Retrodisco

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