Jump to content
Sign in to follow this  
Robin Somes

Unable to checkout

Recommended Posts

CC 6.2.5 / All in One Shipping 1.0.11 / Facebook 1.0.0 / PayPal 1.0.8 / Product Addons 1.0.12 / SagePay 1.0.6

www.piscesconservation.com/cube

A customer has reported that he's unable to checkout. He has added a (digital) item to his basket; he can see from the top-right corner of the page that there is an item in the basket, but he can't access the basket to begin the checkout process. Clicking on the basket has no effect.

I have reproduced the issue myself in two different browsers, Chrome and IE, latest versions. The only effect of clicking on the basket icon is to change the URL from https://www.piscesconservation.com/cube/ to https://www.piscesconservation.com/cube/#. The issue appears whether or not I am logged in as a customer.

I have cleared the site cache, and there are no recent entries in the Error Log.

We haven't changed anything about the site for months, with the exception of adding a 15% discount code for one item - the item our customer is trying to order.

I have tried ordering that item alone, in combination with other digital and physical products, and other products alone; each time the result is the same - clicking on the basket icon has no effect.

Now here's the odd part; the site works perfectly in MS Edge.

Since it's new behaviour, with no changes made on our part except the discount code, I'm inclined to think it's some hosting company issue; hopefully transient.

Anyone have any suggestions for further enquiries?

TIA,

Robin

Share this post


Link to post
Share on other sites

Working for me using FireFox 52.9 (last version for 32-bit).

I will check on a different workstation with the latest FireFox later.

Share this post


Link to post
Share on other sites
20 hours ago, bsmither said:

Working for me using FireFox 52.9 (last version for 32-bit).

I will check on a different workstation with the latest FireFox later.

Yes, I can see it working in FF 74.0; still no joy in Chrome or IE.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...