Pending orders

[vidmarc]

I guess it's potential customers changing their minds at the last minute, as they go through to Paypal?

Is there a way of stopping orders getting stuck at pending? Can all pending orders be automatically removed? It's very annoying as we are seeing so many.

Previously he was using another dedicated selling site, and says this never happened.

[bsmither]

You might try setting the config option in admin, Store Settings, Features tab, Orders section, "Time (in seconds) before expiring pending orders".

[vidmarc]

Thanks, good idea. What would you suggest we input? I'll try 3600 (1 hour).

[bsmither]

I would need to evaluate the nature of the Pending orders. Be sure a very low number are still Pending from missing IPN calls - if that's how your site works. (I have maybe one or two percent where Authorize.net did not trigger CubeCart to move an order to Processing, but I still get the email from them.)

So, for me at least, I would set at least three days (approx 260000 seconds) to expire Pending orders.