vidmarc Posted April 17, 2020 Share Posted April 17, 2020 Some orders come up twice from the same customer - one is Pending, the other is Processing. Any suggestions? Link to comment Share on other sites More sharing options...
bsmither Posted April 17, 2020 Share Posted April 17, 2020 That happens to me on occasion. I can only assume the customer is making his browser go back to a previous page during a specific step in the checkout process. They have different cart order numbers. Link to comment Share on other sites More sharing options...
vidmarc Posted April 18, 2020 Author Share Posted April 18, 2020 I'm wondering if there is any way of stopping this from happening? It seems to be happening a lot. Link to comment Share on other sites More sharing options...
disco_ii_disco Posted April 26, 2020 Share Posted April 26, 2020 Yeah, we get 1,000s of these too. It is very embarassing when a member of staff chases a customer for payment, only for them to say they have already paid (on a subsequent order). Link to comment Share on other sites More sharing options...
keat Posted April 28, 2020 Share Posted April 28, 2020 We see them also. Not very many, but they do happen. I've come to the conclusion that it's a browser cache issue, maybe the customers cache isn't cleared, or he's hitting the back button. Link to comment Share on other sites More sharing options...
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