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dianepep
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I don't like this rule, delete it:
RewriteRule ^index\.php$ - [L]

I also don't like this rule, replace this:
RewriteRule . /index.php [L]
with this:

  RewriteCond %{REQUEST_URI} !=/favicon.ico
  RewriteRule ^(.*)\.html?$ index.php?seo_path=$1 [L,QSA]

 

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Those changes worked and now I can access my product details page and my social media pages! Thank you!

I do still get a blank page when I try to clear error logs or request logs but it does clear them, it just does not update back to the maintenance tab. Do you think that is something I have to worry about and try to fix? I'm a little worried about it because that is what it was doing for a few days before it decided to give me http error 500 when trying to get into the admin panel. 

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1 hour ago, bsmither said:

Still no error_log? The CSR said you have a /.log/ directory. Anything there?

There's just an access log with this information logged in it from when I cleared the error logs:

2601:49:: - - [08/Jul/2020:19:11:01 -0400] "GET /admin_klvcct.php?_g=maintenance HTTP/1.1" 200 8326 ilovemybigbooty.com "http://ilovemybigbooty.com/admin_klvcct.php?_g=settings" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.116 Safari/537.36" "-"
2601:49:: - - [08/Jul/2020:19:11:02 -0400] "GET /admin_bdoybl/skins/default/js/styles/styles.php?f784505b689c0865c0ecc7a1981feb52 HTTP/1.1" 200 49471 ilovemybigbooty.com "http://ilovemybigbooty.com/admin_klvcct.php?_g=maintenance" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.116 Safari/537.36" "-"
2601:49:: - - [08/Jul/2020:19:11:02 -0400] "GET /admin_bdoybl/skins/default/js/plugins.php?f784505b689c0865c0ecc7a1981feb52 HTTP/1.1" 200 109539 ilovemybigbooty.com "http://ilovemybigbooty.com/admin_klvcct.php?_g=maintenance" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.116 Safari/537.36" "-"
2601:49:: - - [08/Jul/2020:19:11:03 -0400] "GET /index.php HTTP/1.1" 200 11647 ilovemybigbooty.com "http://ilovemybigbooty.com/admin_klvcct.php?_g=maintenance" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.116 Safari/537.36" "-"

 

My php-error log I setup has this in it from July 3rd until today. When I log into my Admin Panel I notice it says Not Secure. I'm wondering if the following errors have something to do with that. 

[08-Jul-2020 02:04:28 UTC] PHP Notice:  Possible Phishing attack - Redirection to 'http://ilovemybigbooty.com/admin_klvcct.php?_g=login' is not allowed. in /homepages/1/d236694210/htdocs/clickandbuilds/cubecart/Ilovemybigbootyshop/classes/admin.class.php on line 438
[08-Jul-2020 19:38:07 UTC] PHP Notice:  Possible Phishing attack - Redirection to 'http://ilovemybigbooty.com/admin_klvcct.php?_g=login' is not allowed. in /homepages/1/d236694210/htdocs/clickandbuilds/cubecart/Ilovemybigbootyshop/classes/admin.class.php on line 438
 

 

Edited by dianepep
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The access log will not help in this case.

The error log has Notices, which will not cause a blank page.

Did you mention if admin, Maintenance, Database tab showed no banners regarding missing or incorrect indexes?

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40 minutes ago, bsmither said:

The access log will not help in this case.

The error log has Notices, which will not cause a blank page.

Did you mention if admin, Maintenance, Database tab showed no banners regarding missing or incorrect indexes?

There were no banners showing in Maintenance, Database tab. 

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In admin, Error Log, System Error Log tab, anything logged there? The Phishing notices should be there, but anything else? Any Fatal Errors?

Logging in to admin not using SSL will not cause any problems.

Also, in admin, PHP Info, scroll to the Core table. In the left column, find 'error_log'. The middle column says where the currently executing scrpt will log the errors. The right column says where the log will be if there is nothing in the currently executing script that says otherwise.

Then find 'log_errors'. The other two columns should say "On".

Edited by bsmither
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43 minutes ago, bsmither said:

In admin, Error Log, System Error Log tab, anything logged there? The Phishing notices should be there, but anything else? Any Fatal Errors?

Logging in to admin not using SSL will not cause any problems.

Also, in admin, PHP Info, scroll to the Core table. In the left column, find 'error_log'. The middle column says where the currently executing scrpt will log the errors. The right column says where the log will be if there is nothing in the currently executing script that says otherwise.

Then find 'log_errors'. The other two columns should say "On".

No other errors in Error Log, System Error Log tab. Core table lists the php-errors log which I displayed previously. The only thing in that is the possible phishing attack info above. In log-errors, the two columns say "on". 

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16 hours ago, bsmither said:

I know of no other places to look for why the page does not show after clearing the logs.

I certainly do appreciate your time and help. I'm trying to decide whether I think it's safe to go live and start testing products or if I should start from the beginning and reinstall cubecart and copy everything from my original store again. If it stays with it just showing a blank page thats no big deal but that's what happened before and then I started getting the http error 500 and unable to log into admin panel. Maybe I will wait a week or so to see what happens. 

Also, I hate to ask you about another issue when you have given me so much of your time and help already but I have not been able to find an answer on the forums for another issue I noticed, my admin panel address says not secure. I do have ssl enabled. Do you know what I could have done wrong for it to say Not Secure?  Thanks again so much

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"my admin panel address says not secure"

Is this the login page? Where exactly are you seeing this indication?

Try making sure that the web address in the browser bar for the admin login page has https. If the web browser does not like what the web server says is in the SSL certificate, the browser will let you see what is deficient.

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21 hours ago, bsmither said:

"my admin panel address says not secure"

Is this the login page? Where exactly are you seeing this indication?

Try making sure that the web address in the browser bar for the admin login page has https. If the web browser does not like what the web server says is in the SSL certificate, the browser will let you see what is deficient.

Yes. It is as soon as I logon to the Admin Panel Dashboard.  It says "Not Secure | ilovemybigbooty.com/admin_klvcct.php". If I copy the address it is showing http://ilovemybigbooty.com/admin_klvcct.php.  In Settings, SSL I enter Secure URL as https://www.ilovemybigbooty.com and it reverts it to http://www.ilovemybigbooty.com but on my first store it shows the same thing and I do not see" Not Secure" so I assumed it just shows it without the "s" in Admin Panel, Settings, SSL On the website itself it is showing https.

 

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In admin, Store Settings, SSL tab, "Store URL", the value here is auto-calculated and populated. We have complained to CubeCart HQ about this being presented as a user-enabled text entry field.

Do I recall that your "first store" is a version earlier than CC629?

You said, "It says 'Not Secure | <address>'."

"It" is what? Your browser's address entry field or an indicator right next to the field? Some part of CubeCart's admin page? I am not finding the phrase in CubeCart code. Can you include a picture of where you see this?

When visiting this site (using Firefox) I see an unlocked lock icon to the right of a phrase seen on the CubeCart admin logon screen:
Store Control Panel Login  <icon>

Click on that icon to switch it to a locked lock icon.

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5 hours ago, bsmither said:

In admin, Store Settings, SSL tab, "Store URL", the value here is auto-calculated and populated. We have complained to CubeCart HQ about this being presented as a user-enabled text entry field.

Do I recall that your "first store" is a version earlier than CC629?

You said, "It says 'Not Secure | <address>'."

"It" is what? Your browser's address entry field or an indicator right next to the field? Some part of CubeCart's admin page? I am not finding the phrase in CubeCart code. Can you include a picture of where you see this?

When visiting this site (using Firefox) I see an unlocked lock icon to the right of a phrase seen on the CubeCart admin logon screen:
Store Control Panel Login  <icon>

Click on that icon to switch it to a locked lock icon.

Yes my first store is version 6.2.5 and this store is 6.2.9. I forgot the versions were different. 

I'm sorry I wasn't making myself clear enough. When I logon to Cubecart's Admin Panel the address bar says "Not Secure | ...."  I will attach a screen shot.

I clicked on the lock you told me to and that got rid of the "Not Secure" message. I would have had no idea to even try that. Thanks again so much. 

Screenshot (31).png

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