windsurfer Posted October 27, 2020 Share Posted October 27, 2020 When i purchase a digital download i get 2 emails with the download link. Also when i click the download link in the email it opens my browser with a blank page and immediatly starts to download. Is there an option to go to a page that is a little more friendly that has a download button on it ? Link to comment Share on other sites More sharing options...
bsmither Posted October 27, 2020 Share Posted October 27, 2020 Not an option, per se, but you might try editing the email content template that has the download link to either replace, or have in addition to, a link that takes the purchaser to their customer account, Downloads page: http://www.mystore.com/index.php?_a=downloads (The customer will need to login first.) Link to comment Share on other sites More sharing options...
windsurfer Posted October 27, 2020 Author Share Posted October 27, 2020 Okay, i did that Why would i be getting 2 emails saying the download is ready ? Link to comment Share on other sites More sharing options...
bsmither Posted October 27, 2020 Share Posted October 27, 2020 We would need to do some deep-dive troubleshooting to trace out when and why that happens. Are there two log entries in the Email Log that corresponds to the two Digital Download emails received? Link to comment Share on other sites More sharing options...
windsurfer Posted October 28, 2020 Author Share Posted October 28, 2020 I have a sneaky suspicion that my host is doing this. I have contacted them and they are looking into it. I placed a download button in the email with the URL http://www.mystore.com/index.php?_a=downloads as you suggested and removed the download URL from the email and it worked fine and the customer only received 1 email with the download notification. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.