403 error

[Scott Magill]

When I try to edit a product I get

Forbidden

You don't have permission to access this resource.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Any ideas on how to fix this?

[bsmither]

Do you get the 403 just when you click the Edit icon from the Product Inventory list, or when you click the Save button after you have made your edits to the product.

If you are hosted and have a hosting control panel, then within that panel there may be a way to view web server error logs

[havenswift-hosting]

This is almost certainly a mod_security issue - something in the product description you are trying to save is tripping g a security rule - your hosting company will be able to help

[Scott Magill]

On 11/29/2020 at 7:26 AM, bsmither said:

Do you get the 403 just when you click the Edit icon from the Product Inventory list, or when you click the Save button after you have made your edits to the product.

If you are hosted and have a hosting control panel, then within that panel there may be a way to view web server error logs

Only when I try to save the changes.

[Mon Nov 30 20:53:14.105122 2020] [access_compat:error] [pid 1174] [client 35.158.67.152:62708] AH01797: client denied by server configuration: /home/ptq/public_html/

error shown when I hit the save button

 

[havenswift-hosting]

That re-enforces my view that it is a mod_security error - you should check with your hosting company whether mod_security is enabled and if it is, give them your IP address and a time when this happened and they will be able to check the server logs.