tucstore Posted December 9, 2020 Share Posted December 9, 2020 hey guys so the email that gets sent to my customers is only a generic " your item is on its way" email is there a way that the email to the client could include the delivery tracking number and service used i am getting a lot of customers emailing saying i have got your email about my goods on its way but can i please get the tracking information for the order please and im having to go back to the order click delivery and copy and paste the data manually and email me them manaully so in a nutshell when a person orders and pays on my site the order is set to processing i then do there order i purchase a postage label from either paypal or royal mail website i copy and paste the tracking information into the delivery tab and go page to order page and change to order complete and hit save and refresh the email that is then sent to the customer when i change to order complete its that email i would like the following field information to be given to the customer Shipping Information shipping product field information : Delivery Tracking (URL or Code) : hope someone could make a mod thanks Link to comment Share on other sites More sharing options...
havenswift-hosting Posted December 9, 2020 Share Posted December 9, 2020 All of that information can be added to the Order Confirmation email that is sent when an order is changed from Processing to Completed Link to comment Share on other sites More sharing options...
Debyink Posted December 9, 2020 Share Posted December 9, 2020 In Admin - file Manager, go in to your email contents & templates and edit the 'Order Complete' template, add whatever text and macros you want, so the tracking macro would be {$DATA.ship_tracking}. Use the plain text content. Have a look at some of the other templates to get an idea of how you can use the macros , 'Order Confirmed' template is a good one to look at and you could copy that and edit it for your 'Order Complete' template by adding or removing macros. Link to comment Share on other sites More sharing options...
tucstore Posted December 9, 2020 Author Share Posted December 9, 2020 thank you for your help all this time i never released when you click the country flag that means edit content thank you Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.