kurraglen Posted February 8, 2021 Share Posted February 8, 2021 I have Ebay Orders module working Cubecart V6 and up until now both have worked fine until now. The last two orders synced from Ebay don't record any Cubecart order number. Any clues anyone? I have attached a screenshot. Cubecart version is the latest one. I just updated to the latest Ebay Orders after the first Ebay sale failed to record an order number but after updating to the latest Ebay Orders it is still not recording an order number. Link to comment Share on other sites More sharing options...
Noodleman Posted February 8, 2021 Share Posted February 8, 2021 Which version of CubeCart are you using? If 6.4.1 there is a massive bug in CubeCart that can cause this issue, the only real fix is to upgrade to 6.4.2 Also, which version of the Ebay Orders module is in use? We had several customers report this issue with CubeCart 6.4.1, all resolved in 6.4.2. relates to this defect: https://github.com/cubecart/v6/issues/2670 feel free to raise a support ticket with us if needed Link to comment Share on other sites More sharing options...
kurraglen Posted February 8, 2021 Author Share Posted February 8, 2021 Hi Noodleman, I upgraded to 6.4.2 on Sunday, 24 January 2021 and have processed a fair few orders since without any issues. Maybe silly question? How do I raise a support ticket? Thanks Bruce Link to comment Share on other sites More sharing options...
kurraglen Posted February 9, 2021 Author Share Posted February 9, 2021 Just an update. Order numbers are generated when the order is processed through Cubecart store but not when the order has been done through Ebay. Link to comment Share on other sites More sharing options...
kurraglen Posted February 11, 2021 Author Share Posted February 11, 2021 Anyone any clues? Link to comment Share on other sites More sharing options...
bsmither Posted February 11, 2021 Share Posted February 11, 2021 If it has something to do with the Ebay module, if using such a module, then the best help will come from the author. Link to comment Share on other sites More sharing options...
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