Dacs Posted February 12, 2021 Share Posted February 12, 2021 Hi How can the required customer field phone be set to the text 'Disabled' in the database? This occurs only for some Guest checkout or Registered customers - can't see any pattern for this though as most seem to be set up OK. Attached is an annotated pic showing the contents of some entries in the customer table highlighting the issue. Link to comment Share on other sites More sharing options...
bsmither Posted February 12, 2021 Share Posted February 12, 2021 Please let us know what skin you are using, and the exact version of CubeCart. With the Foundation skin, I do not see how that could happen. Link to comment Share on other sites More sharing options...
Tony Posted February 12, 2021 Share Posted February 12, 2021 If it's any help, I am also seeing that as well. On Foundation skin, using v6.4.2 Are they paying for their orders using PayPal? Link to comment Share on other sites More sharing options...
bsmither Posted February 12, 2021 Share Posted February 12, 2021 Looking through the PayPal-Commerce plugin, I find references to 'Disabled' phone numbers. Additionally, there is evidence that an answer is available from Cubecart Support, but it is behind a paywall. https://support.cubecart.com/hc/en-gb/articles/360006071537-How-do-I-get-PayPal-Commerce-to-return-a-phone-number-for-the-customer- Link to comment Share on other sites More sharing options...
Tony Posted February 12, 2021 Share Posted February 12, 2021 52 minutes ago, bsmither said: Additionally, there is evidence that an answer is available from Cubecart Support, but it is behind a paywall. Not a paywall, just need a valid login with support. I registered and can see the article. Will be testing that. Thanks for finding it, I wondered as well. Looked in my PayPal settings, I have this: I think I will leave it as 'Off' due to the nature of my store. But might be useful for someone else. Link to comment Share on other sites More sharing options...
bsmither Posted February 12, 2021 Share Posted February 12, 2021 And you have to pay for that support? Link to comment Share on other sites More sharing options...
Tony Posted February 12, 2021 Share Posted February 12, 2021 52 minutes ago, bsmither said: And you have to pay for that support? No, just signed up, validated my email address and I can see that article. https://support.cubecart.com -> Sign In -> New to CubeCart? Sign up -> enter details. Link to comment Share on other sites More sharing options...
bsmither Posted February 12, 2021 Share Posted February 12, 2021 Cool! Link to comment Share on other sites More sharing options...
Dacs Posted February 13, 2021 Author Share Posted February 13, 2021 16 hours ago, bsmither said: Please let us know what skin you are using, and the exact version of CubeCart. With the Foundation skin, I do not see how that could happen. V6.2.9 Foundation Skin Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.