Jump to content

Customer ordered then cancelled 3 mins later = 2 order numbers???


Recommended Posts

Cubecart v6.4.2

PHP v7.4.13

MySQL v5.5.5-10.3.27-MariaDB

A customer made an order. Realised he has made an mistake with the order. So he has cancelled the order by logging into their customer area and then cancelling it 3 minutes later. That has resulted in a new Order ID number being created and CubeCart did not cancel the original order ID, therefore I have 2 lines of order numbers from him. One as 'Cancelled' and another one as 'Processing'.

The one with the "Processing" line do not show how it was paid.

image.png.e0a1fcf473e7f3947976bd709e10bac6.png

And on the Cancelled order, it showed that it was paid by PayPal Commerce

image.png.5fa500453ad16b71d42ef2b3cc3e2a01.png

I logged on as himself via the Admin Console and this I what I see

image.png.8da6c316bc4fec22f0fc208bd6dd27d2.png

Then I realised there is nowhere from him to cancel the order himself, even that the internal Notes showed me this

image.png.42fd34ccb77bd14339da18d59daea237.png

 

Is this a bug?

Edited by Tony
Link to post
Share on other sites

The customer should be able to cancel if the order is still at Pending. The order at 23:56 says Processing which means the customer did, in fact, pay for it, and the gateway received confirmation that payment was successful.

The order at 23:58 should show a History that includes a Pending state.

 

Edited by bsmither
Link to post
Share on other sites

Just checked, yes I can confirm that 23:56 has the Transaction Log for PayPal.

So in a nutshell, this customer made two orders? One paid and one cancelled by customer for order at 23:58?

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...