Ropes Posted November 14, 2021 Share Posted November 14, 2021 Upgraded to 6.4.4 and now the phone number is replaced on various email order confirmations and customer contact pages with the word 'disabled'. Any ideas? Link to comment Share on other sites More sharing options...
Al Brookbanks Posted November 14, 2021 Share Posted November 14, 2021 There is a PayPal setting for this. You can make the phone number required in your PayPal control panel. Link to comment Share on other sites More sharing options...
Koelpin67 Posted November 22, 2021 Share Posted November 22, 2021 iv trying to login to it iv got the old password but would like to change it and iv used the recovery email but it wont let me reset it and cant login cuz it say s it dose not recognize me and is giving my my old phone number which is no longer active tellthebell Link to comment Share on other sites More sharing options...
Riceman Posted December 13, 2021 Share Posted December 13, 2021 Did you get this resolved? I am having the same issue. When printing out an order it shows "Disabled" rather than a phone number. Jason Link to comment Share on other sites More sharing options...
Al Brookbanks Posted December 13, 2021 Share Posted December 13, 2021 Log in to your PayPal account at paypal.com. Click the gear icon and select Account Settings. Click Website payments. Beside Website preferences, click Update. In Contact telephone number, choose this option for Contact telephone On (Required Field) - requires that your customer enter their phone number when checking out Link to comment Share on other sites More sharing options...
Ropes Posted December 15, 2021 Author Share Posted December 15, 2021 Thanks ...went to PP. Not sure which phone number would appear on the confirmations as CC has Phone and Cell phone input boxes for the customer. Maybe they have entered a phone number in the box that CC does not show ... so the Q is which Phone Number does CC display, Phone or Cell or does it pull from PP?? . PP suggest not making a phone number mandatory as "you may find customers do not complete the transaction" so left as was for now. cheers Link to comment Share on other sites More sharing options...
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