Cacao Kingdom Posted November 24, 2021 Share Posted November 24, 2021 Moving this to forums. Recently our website started having error where pretty much every page other than the main landing page 404 errors. Product images and links are displayed on the sidebar and on the main page but clicking on any of them goes to a 404 not found error. -I am up to date and using the latest rev available. -I have cleared the cache many times in the course of troubleshooting. -I have tried changing the SEO to html No changes occurred by doing any of these. Link to comment Share on other sites More sharing options...
bsmither Posted November 24, 2021 Share Posted November 24, 2021 In looking at your site: Using the original 'standard', non-seo-friendly URL pattern: index.php?_a=product&product_id=67 Works, but CubeCart should 302 bounce you to either: https://cacaokingdom.biz/shopping/chocolate/34-peppermint-white-chocolate.html or: https://cacaokingdom.biz/shopping/chocolate/34-peppermint-white-chocolate Additionally, using what should happen with the rewrite rules in the .htaccess file: Works: https://cacaokingdom.biz/shopping/index.php?seo_path=chocolate/34-peppermint-white-chocolate.html Does not work: https://cacaokingdom.biz/shopping/index.php?seo_path=chocolate/34-peppermint-white-chocolate Additionally, Works: https://cacaokingdom.biz/shopping/chocolate/34-peppermint-white-chocolate.html.html Note the double .html suffixes. This suggests the 'path' column in the database table 'CubeCart_seo_urls' for all rows has an .html suffix. This then suggests that an upgrade to one of the latest versions of CubeCart did not succeed in applying changes to the CubeCart_seo_urls table where the .html suffix was stripped off. In admin, Maintenance, Upgrade tab, what is the first entry in the Upgrade History table? In the admin Dashboard, Store Overview tab, what is reported as the CubeCart version? Link to comment Share on other sites More sharing options...
Cacao Kingdom Posted December 3, 2021 Author Share Posted December 3, 2021 Store Overview shows version as 6.4.4 Update shows last update in February of 2020 to 6.2.8 Seems a solid mismatch. How would I fix this? Link to comment Share on other sites More sharing options...
bsmither Posted December 4, 2021 Share Posted December 4, 2021 Make sure the folder /setup/ exists. If it doesn't, download CC644 to your local computer, extract the /setup/ folder, then FTP that folder to your site. Run www.mysite.com/setup/index.php The setup system will determine if the database needs updating. If so, you will be given a choice of a fresh database or to update the existing database. Choose to update. Link to comment Share on other sites More sharing options...
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