CONTACT US verification code error

[Evelyn]

When customer try to use CONTACT US link a message in a red box appears and says   THE VERIFICATION CODE IS WRONG, PLEASE TRY AGAIN.

What do I need to do to correct this?   Thank you

[bsmither]

CubeCart uses Google's reCaptcha, which Google has recently upgraded.

There are several places in CubeCart where the reCaptcha puzzle is displayed: Contact Us, Registration, Check out as a Guest, and Submitting a review.

If you are using the Foundation skin that shipped with the most recent versions of CubeCart, there should be no problem.

However, to use Google's recent version of reCaptcha, you will need to acquire your own keys from Google. In admin, Store Settings, Features tab, Bot Protection section, there is the link to aquire your keys from Google.

Note, you can also switch off the reCaptcha system.

If you are not using the Foundation skin, then we need to troubleshoot the skin being used.

 

[Ropes]

I receive this message from your website....

The following errors were detected:

• There was an error sending your message, please try again.
  
  No Captcha box visible....