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Not receiving full amount of order from PayPal


Dacs
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Recently, we have had 2 orders - which appeared to be processed successfully on CubeCart BUT the PayPal transaction only showed the Shipping cost as being paid.

One order had goods for £32  Shipping £4     -    We received only £4 

Second order had goods £10  Shipping £1      -    We Received only £1

Looking at the transaction log in CC these were not Card Payments, so presume customer was using their PayPal Account.

Any thoughts would be appreciated.

 

Edited by Dacs
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