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PayPal Commerce not passing phone numbers.


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I've an issue with the commerce gateway.

I've noticed since last week that some customers have no phone number assigned.

Delving deeper, they are all new customers and have all paid using Commerce, they also appear to be 'unregistered' customers.

The phone number field is dispalyed as 'Disabled'

I can only assume that maybe they used 'Express' as a payment option

Any thoughts please ???

Edited by keat
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as per Al Brookbanks


There is a setting in PayPal for this:

Log in to your PayPal account at paypal.com.
Click the gear icon and select Account Settings.
Click Website payments.
Beside Website preferences, click Update.
In Contact telephone number, choose an option for Contact telephone:
On (Required Field) - requires that your customer enter their phone number when checking out

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  • 2 weeks later...

If a customer leaves because he doesn't want to divulge his phone number, then so be it.

Having the phone number is a vital requirement for doing business with us.

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