PayPal Commerce not passing phone numbers.

[keat]

I've an issue with the commerce gateway.

I've noticed since last week that some customers have no phone number assigned.

Delving deeper, they are all new customers and have all paid using Commerce, they also appear to be 'unregistered' customers.

The phone number field is dispalyed as 'Disabled'

I can only assume that maybe they used 'Express' as a payment option

Any thoughts please ???

Edited April 12, 2022 by keat

[keat]

as per Al Brookbanks

 

There is a setting in PayPal for this:

Steps:
Log in to your PayPal account at paypal.com.
Click the gear icon and select Account Settings.
Click Website payments.
Beside Website preferences, click Update.
In Contact telephone number, choose an option for Contact telephone:
On (Required Field) - requires that your customer enter their phone number when checking out

[Tony]

Bear this in mind - PayPal also mentioned this:

Note: Selecting On (required field) could result in a customer not completing the transaction.

Something to be aware of.

[keat]

If a customer leaves because he doesn't want to divulge his phone number, then so be it.

Having the phone number is a vital requirement for doing business with us.

[Jonesj1]

If you have a PayPal business account, then you can require customer phone numbers from your PayPal account settings.

 

MaryKayInTouch USA

Edited July 4, 2022 by Jonesj1