keat Posted April 12, 2022 Share Posted April 12, 2022 (edited) I've an issue with the commerce gateway. I've noticed since last week that some customers have no phone number assigned. Delving deeper, they are all new customers and have all paid using Commerce, they also appear to be 'unregistered' customers. The phone number field is dispalyed as 'Disabled' I can only assume that maybe they used 'Express' as a payment option Any thoughts please ??? Edited April 12, 2022 by keat Quote Link to comment Share on other sites More sharing options...
keat Posted April 13, 2022 Author Share Posted April 13, 2022 as per Al Brookbanks There is a setting in PayPal for this: Steps: Log in to your PayPal account at paypal.com. Click the gear icon and select Account Settings. Click Website payments. Beside Website preferences, click Update. In Contact telephone number, choose an option for Contact telephone: On (Required Field) - requires that your customer enter their phone number when checking out Quote Link to comment Share on other sites More sharing options...
Tony Posted April 13, 2022 Share Posted April 13, 2022 Bear this in mind - PayPal also mentioned this: Note: Selecting On (required field) could result in a customer not completing the transaction. Something to be aware of. Quote Link to comment Share on other sites More sharing options...
keat Posted April 25, 2022 Author Share Posted April 25, 2022 If a customer leaves because he doesn't want to divulge his phone number, then so be it. Having the phone number is a vital requirement for doing business with us. Quote Link to comment Share on other sites More sharing options...
Jonesj1 Posted July 1, 2022 Share Posted July 1, 2022 (edited) If you have a PayPal business account, then you can require customer phone numbers from your PayPal account settings. MaryKayInTouch USA Edited July 4, 2022 by Jonesj1 Quote Link to comment Share on other sites More sharing options...
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