MJPMalc Posted September 14, 2022 Share Posted September 14, 2022 PayPal commerce not working, i go through the linking but nothing happens? my other payment gateway is working. Accept card payment, PayPal and alternative payment methods via the new PayPal Commerce Platform for business. PayPal Commerce Platform Start taking payments with PayPal today! Sign up or connect your existing account Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted September 14, 2022 Share Posted September 14, 2022 The screenshot suggest that vital PayPal components haven't ben loaded. Please do two things; 1. Make sure the extension is at the latest version 2. Make sure you have a secure SSL connection. You must be logged into your store admin control panel over SSL. Quote Link to comment Share on other sites More sharing options...
MJPMalc Posted September 15, 2022 Author Share Posted September 15, 2022 Hi Al. Yes done that, but it just does not want to connect? Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted September 15, 2022 Share Posted September 15, 2022 Does it look like this? Quote Link to comment Share on other sites More sharing options...
MJPMalc Posted September 15, 2022 Author Share Posted September 15, 2022 Yes, i go through the paypal connection page and at the end in ADMIN it says along the top - "congratulations you can now start bla-bla" and it stays the same as above? 5 minutes ago, MJPMalc said: Yes, i go through the paypal connection page and at the end in ADMIN it says along the top - "congratulations you can now start bla-bla" and it stays the same as above? Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted September 15, 2022 Share Posted September 15, 2022 Did you click the las big blue button in the middle? Do not click the X at the top right of the page. Quote Link to comment Share on other sites More sharing options...
MJPMalc Posted September 15, 2022 Author Share Posted September 15, 2022 Yes i did click the blue button, it was working all fine before yesterday, i had a customer phone me saying the payment page does not work. Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted September 15, 2022 Share Posted September 15, 2022 In what way doesn't the payment page work? Do the other parts work such as the yellow express checkout button? I know that the card part can take longer to become active as PayPal as to perform risk assessment. Quote Link to comment Share on other sites More sharing options...
MJPMalc Posted September 15, 2022 Author Share Posted September 15, 2022 the whole paypal part is missing? and when i try and reconnect through Admin it does nothing? Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted September 15, 2022 Share Posted September 15, 2022 It's probably a server side firewall blocking curl requests. This needs much deeper investigation. Quote Link to comment Share on other sites More sharing options...
MJPMalc Posted September 15, 2022 Author Share Posted September 15, 2022 This is in the error log.. Date Today, 14:41 Request Sent (cURL) - https://api.paypal.com/v1/oauth2/tokengrant_type=authorization_code&code=C21AAOpin-RtjsoVdQVbbKP4ooADx-ySgiaMvMS8JM0rYvdS-m3xcZMyfXRPiber-zP1lGU_wSpKLDzbxzZFUIaGHvOYsaPlA&code_verifier=c651fa0d12d4a4f2668065d68484a601c59e5fdea6602b33f0d6cc8a61c52b565f48551a175a7c0dedd0c92b4b4fca813b90b1e8adb4321168623c7d120d55c2 Error:cURL Error (22): The requested URL returned error: 429 Response received (429 - Too Many Requests) Today, 14:41 Request Sent (cURL) - https://api.paypal.com/v1/oauth2/tokengrant_type=authorization_code&code=C21AAOpin-RtjsoVdQVbbKP4ooADx-ySgiaMvMS8JM0rYvdS-m3xcZMyfXRPiber-zP1lGU_wSpKLDzbxzZFUIaGHvOYsaPlA&code_verifier=c651fa0d12d4a4f2668065d68484a601c59e5fdea6602b33f0d6cc8a61c52b565f48551a175a7c0dedd0c92b4b4fca813b90b1e8adb4321168623c7d120d55c2 Error:cURL Error (22): The requested URL returned error: 429 Response received (429 - Too Many Requests) Today, 14:04 Request Sent (cURL) - https://api.paypal.com/v1/oauth2/tokengrant_type=client_credentials Error:cURL Error (22): The requested URL returned error: 429 Response received (429 - Too Many Requests) Today, 13:21 Request Sent (cURL) - https://api.paypal.com/v1/oauth2/tokengrant_type=authorization_code&code=C21AAPna6JdgCkU-KPUfO01TlZEJAW5ZbEJZljlpiYqt--ftCzrDe97xk0FhVLz8qbxgAcvADUrSgxjm3KvP4AGfuIHjQw8Kw&code_verifier=acd5c787dd2c207c1b2c6eba1716a71fa0af9dfbeed3faa610cba982b526e466503b3bc79383447aaa31dc83da5a04e10d9a0cb0a98a38b91881d70d9e164d11 Error:cURL Error (22): The requested URL returned error: 429 Response received (429 - Too Many Requests) Quote Link to comment Share on other sites More sharing options...
MJPMalc Posted September 16, 2022 Author Share Posted September 16, 2022 When installing PayPal plugin, in my webhost files there is no PayPal folder being installed. /modules/gateway It has Stripe Folder showing with files in, but no PayPal? Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted September 16, 2022 Share Posted September 16, 2022 The paypal_commerce folder needs to reside in the modules/plugins folder. Quote Link to comment Share on other sites More sharing options...
MJPMalc Posted September 20, 2022 Author Share Posted September 20, 2022 (edited) PayPal commerce platform is working on Cube cart with this version of PayPal --> PayPal Commerce Platform Accept card payment, PayPal and alternative payment methods via the new PayPal Commerce Platform for business. 1.6.6 Plugins CubeCart Limited It's asking for a plugin update, but i think it will stop working again if i update, is there a problem with the coding? This was emailed from PayPal. Hello Malcolm, Thank you for contacting Global Technical Support. Based on the information provided in the ticket, it is my understanding that you are having troubles in connecting to CubeCart shop. I apologize for the troubles that you are having with this. Are you attempting to onboard with CubeCart as a vendor merchant? It appears that there is an issue in their onboarding flow. Would it be possible to retry and get the source code from the error page How to View Source Code The first step in checking your website’s source code is to view the actual code. Every web browser allows you to do this easily. Below are the keyboard commands for viewing your webpage source code for both PC and Mac. PC • Firefox – CTRL + U (Meaning press the CTRL key on your keyboard and hold it down. While holding down the CTRL key, press the “u” key.) Alternatively, you can go to the “Firefox” menu and then click on “Web Developer,” and then “Page Source.” • Internet Explorer – CTRL + U. Or right click and select “View Source.” • Chrome – CTRL + U. Or you can click on the weird-looking key with three horizontal lines in the upper right hand corner. Then click on “Tools” and select “View Source.” • Opera – CTRL + U. You also can right click on the webpage and select “View Page Source.” Mac • Safari – The keyboard shortcut is Option+Command+U. You also can right click on the webpage and select “Show Page Source.” • Firefox – You can right click and select “Page Source” or you can navigate to your “Tools” menu, select “Web Developer,” and click on “Page Source.” The keyboard shortcut is Command + U. • Chrome – Navigate to “View” and then click on “Developer” and then “View Source.” You also can right click and select “View Page Source.” The keyboard shortcut is Option+Command+U. Sincerely, William F Global Technical Support PayPal Edited September 20, 2022 by MJPMalc Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted September 20, 2022 Share Posted September 20, 2022 What kind of web hosting do you have? I think there is a technical issue here.. most likely something being blocked, rejected or not available. Quote Link to comment Share on other sites More sharing options...
MJPMalc Posted September 20, 2022 Author Share Posted September 20, 2022 I have opened a ticket with them, my hosting was not long ago taken over by a different company!! At the moment it's running on PayPal plugin 1.6.6 but asking to update! Hello, We are having problems with PayPal/Cube cart, since you took over the webhosting the PayPal part of our website is not working correctly, PayPal does not seem to connect correctly as so there is something blocking it, we have been in touch with PayPal and Cube cart and they think it's something to do with the hosting your end, is there a way to share the info to them so they can investigate? Quote Link to comment Share on other sites More sharing options...
MJPMalc Posted September 20, 2022 Author Share Posted September 20, 2022 4 hours ago, MJPMalc said: I have opened a ticket with them, my hosting was not long ago taken over by a different company!! At the moment it's running on PayPal plugin 1.6.6 but asking to update! Hello, We are having problems with PayPal/Cube cart, since you took over the webhosting the PayPal part of our website is not working correctly, PayPal does not seem to connect correctly as so there is something blocking it, we have been in touch with PayPal and Cube cart and they think it's something to do with the hosting your end, is there a way to share the info to them so they can investigate? Currently when testing here (I placed a test order against order refs: 220920-154524-8637 & 220920-154745-4194 ) - I can get to the screen with the "PayPal checkout" button, when I click on this it opens a new window, then immediately closes. Kind Regards, Mike ---------------------------------------------- Ticket ID: #884108 Subject: Cubecart/PayPal Status: Answered Ticket URL: https://hostpresto.com/my/viewticket.php?tid=884108&c=ziwOACB9 Quote Link to comment Share on other sites More sharing options...
MJPMalc Posted September 20, 2022 Author Share Posted September 20, 2022 19 minutes ago, MJPMalc said: Currently when testing here (I placed a test order against order refs: 220920-154524-8637 & 220920-154745-4194 ) - I can get to the screen with the "PayPal checkout" button, when I click on this it opens a new window, then immediately closes. Kind Regards, Mike ---------------------------------------------- Ticket ID: #884108 Subject: Cubecart/PayPal Status: Answered Ticket URL: https://hostpresto.com/my/viewticket.php?tid=884108&c=ziwOACB9 Info back from my hosting.... View Ticket #884108 Reply Close Subject: Cubecart/PayPal Posted by Mike E on 20/09/2022 (16:21)Operator Hi Malcolm, Still seems to open then immediately close the paypal pop-up window unfortunately. Looking online I see a few others have had similar issues with deprecated PayPal / api versions. Is the plugin version the latest / most up to date? It may also be worth double checking that the plugin hasn't been replaced with a newer different PayPal plugin as we've seen similar recently with other content management systems such as WordPress. Kind Regards, Mike Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted September 20, 2022 Share Posted September 20, 2022 That screenshot is too small to read the text. Your hosting company is guessing. The API is up to date. Quote Link to comment Share on other sites More sharing options...
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